MDD VerticaFare Tracking ID	Dynamic Fare Tracking ID	Histogram Fare Tracking ID	Fares Strip Fare Tracking ID	Boxever Tracking ID	Boxever ML Tracking ID	Homepage Fares Tracking ID	Boxever Offers Tracking ID	Header Checkin ID	Manage Booking Checkin ID	BPG Desktop ID	BPG Mobile ID	Complement Journey Link IID	Search Results - Manage Booking IID	New Destinationprice Discover cta IID	Content Strip Manual Fares IID	Content Strip Dynamic Fares IID
ALL60431240	ALL54330180	ALL62332760		ALL59705690	ALL21786150 (DefaultValue)	ALL11101210		ALL75955700 (DefaultValue)	ALL65919200 (DefaultValue)	ALL50312570 (DefaultValue)	ALL54261150 (Default Value)		ALL29548590 (Default Value)	ALL40778730	ALL96603970

How can we help?

Customer service update-

Our customer contact centers are currently experiencing a higher volume of interactions than usual, which may result in longer-than-expected wait times. We remain committed to doing everything possible to minimize the wait times and assist you quickly and efficiently.

If your inquiry does not relate to travel within the next 48 hours, we recommend contacting us later.
If you're looking to make a new booking, we encourage you to do so on qatarairways.com seamlessly without waiting in the queue.
You can easily check your flight status for the most up-to-date information.

Travel requirements

Find everything that you need for your trip

My trips

Take control of your upcoming trips

Change flight

Choose other flights that suit your schedule

Name correction

Request a name correction for someone with a booking

Missing baggage

Use this tracker to find your bags or make a claim

Refund & Voucher

Request a refund, or get the amount back as a voucher

Track a refund

Check the current status of your refund

Feedback & Concerns

Share any feedback or concerns you have.

Name Correction

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

First, enter the booking reference containing the name you wish to correct.

Booking reference

Last name

If you booked your trip with a travel agent, please contact them to request a name correction.

Refund and travel voucher

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

First, enter your booking reference below to get the unutilised value of your ticket refunded, or exchange it for a voucher.

Booking reference

Last name

If your ticket was purchased through a travel agency please contact them directly for any refund or travel voucher requests.

Track a refund

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Please enter your booking reference and last name to check your refund status.

Booking reference

Last name

Feedback & Concerns

At Qatar airways, every journey matters. Share your feedback or concerns here so we can support you.

Compliment

Let us know about a journey or experience you enjoyed.

Concerns

Tell us about how we can improve your experience.

Online experience

Share your thoughts about using qatarairways.com or our mobile app.

Providing your booking details allows us to help you better, but you can continue without them.

Share your thoughts

Please fill in your details below.

First name

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Email address

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Contact number

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More for your trip

How much can I carry?

Find out what your checked baggage allowance is and purchase extra baggage to carry more.

Check my baggage allowance

Transit accommodation

Book a hotel stay in Doha and more.

Book now

Track your flight status

Stay up to date and set alerts for an upcoming flight.

Check status

Upgrade to luxury

Enjoy a luxurious journey when you upgrade to First or Business Class

Discover more

More for your trip

How much can I carry?

Find out what your checked baggage allowance is and purchase extra baggage to carry more.

Check my baggage allowance

Transit accommodation

Book a hotel stay in Doha and more.

Book now

Track your flight status

Stay up to date and set alerts for an upcoming flight.

Check status

Upgrade to luxury

Enjoy a luxurious journey when you upgrade to First or Business Class

Discover more

Explore our special services

Carriage of Pets

Bring your furry friend along. Request arrangements for travelling with them.

Young solo traveller

For your peace of mind, be sure that children flying alone are taken care of.

Medical assistance

Get the help you need to ensure that your medical needs are looked after.

Carriage of firearms

Request arrangements for carrying arms and ammunition.

Carriage of pets

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Please enter your booking reference and last name to submit a request for travelling with your pet.

Booking reference

Last name

There may be restrictions on carrying pets abroad. For more information, please click here. Enter your details in the 'Visa and other requirements' section, then scroll down to the 'Customs' section to learn more about cats, dogs and birds. To discover more about flying with pets on board Qatar Airways, please click here.

Young solo traveller

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Enter the booking reference and last name to submit a request.

Booking reference

Last name

Medical assistance

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Please enter your booking reference and last name.

Booking reference

Last name

Please fill in this form in English to make special requests based on your medical needs. Rest assured that we will do all we can, so that you enjoy a safe and comfortable journey.
Be sure to submit the form between 7 days and 48 hours before departure.

Carriage of firearms

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Please enter the details of the trip you would like to carry firearms on.

Booking reference

Last name

Please review the following conditions before submitting your request:

Submission Deadline: More than 24 hours before departure
Specific Destinations Deadline:
- Oman: more than 19 days prior departure
- Bahrain: More than 9 days prior departure
Ticket issued only on Qatar Airways marketed and operated flights
Carriage of these items are not permitted on interline and/or codeshare journeys

Frequently asked questions

Browse FAQs

Additional requests

Guarantee payment

Send request

Excess value declaration

Send request

Subject access request

Send request

Access to information

Send request

Get travel certificate

Send request

Tax Invoice

Send request

Get travel certificate

Request for a certificate

Proof of Travel Certificate

Generate a certificate for your completed flight as proof of travel.

Delayed or cancelled flight certificate

Generate a certificate for your delayed or cancelled flight.

Get flight certificate

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Enter the booking reference and last name to submit a request.

Booking reference

Last name

Please review the following conditions before submitting your request:

Travel certificates can be requested for up to 12 months from the date of travel.
Travel certificates for flights not operated by Qatar Airways must be requested from the operating airline.
Other types of certificates can be requested by submitting a feedback form.

Delayed or cancelled flight certificate

Please enter the details below to request your flight certificate.

Departure date

Please select the valid flight date.

Flight number

Please enter a valid flight number.

Departure date

Please select the valid flight date.

Important Information:

Flight certificates can be requested for up to 12 months from the date of travel.
A separate certificate is available for download for each flight in your journey. For example, if your trip includes a connecting flight (DXB → DOH → LHR), you can download one certificate for DXB → DOH and another for DOH → LHR.
Certificates for flights not operated by Qatar Airways must be requested directly from the operating airline.
Please submit a feedback form if your certificate could not be downloaded successfully, or if you would like to request a different type of certificate.

Tax invoice

Please enter your last name.
Last name must include alphabetical characters only.
Please enter your booking reference number.
Please enter a booking reference number with 6 alphanumeric characters.
Enter a 10-digit ticket number.

Please enter your booking reference (PNR) and last name in order to process the request

Booking reference

Last name

For tickets purchased through a travel agency, please liaise with them for the tax invoice request.

Schedule a callback

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Date

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Date

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Online call

What can we help with?

Share your booking reference to get the help you need faster.

Booking reference (optional)

Please enter a booking reference number with 6 alphanumeric characters.

Schedule a callback

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Date

Select a time slot

What can we help you with?

Re-schedule a callback

When would you like us to call you?

Date

Select a time zone

Online call

What can we help with?

Share your booking reference to get the help you need faster.

Booking reference (optional)

Please enter a booking reference number with 6 alphanumeric characters.

Search

How can we help?

How can we help?

How can we help?

How can we help?

More for your trip

How much can I carry?

More for your trip

How much can I carry?

Explore our special services

Frequently asked questions

Additional requests

Get in touch with us

Help for hard-of-hearing passengers

Help for hard-of-hearing passengers