Here's what you can do
To locate your delayed baggage or to report damaged baggage, please follow the below steps.
In most cases, delayed baggage is located within 24 hours and is usually arranged for delivery to your ultimate destination (ie. home or hotel).
Report mishandled baggage at the Qatar Airways baggage services counter at your arrival airport and collect your file reference number.
Use your file reference number online, using our automated baggage tracking system, to view status updates.
If you have already left the airport, you can still submit a mishandled baggage report online*.
*Note: In case of damaged baggage, ensure the report is submitted within 7 days from the date of receipt of the baggage.
More information & liability limitations
Delayed, lost or damaged baggage- If you incur any expense due to the late delivery of your baggage, we will compensate you (conditions apply). If the baggage is considered lost, then our compensation will be in accordance with the governed Convention (Warsaw Convention, Montreal Convention), where applicable.
- Delivery of delayed baggage is subject to local customs regulations.
- Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigours of air travel.
- Please note that accepting your baggage without complaint, at the time of delivery is prima facie evidence that it has been delivered in good condition. It also means that the acceptance is in accordance with the conditions of contract.
Limitations of liabilityQatar Airways has strict limits to its liability for mishandled items. Please see our conditions of carriage to learn more about our liability limitations.
Travelling with our partners?
If your journey includes a flight with one of our partners, please find more information here:
