Flights operated by Qatar Airways for Virgin Australia between Australia and Doha, Qatar, with Virgin Australia flight numbers VA1 to VA29 (inclusive)

These flights are subject to regulatory approval. If your flight is cancelled because final regulatory approvals are not received at the time your flight is due to depart:

• If we need to cancel your flight, either we will contact you, or your travel agent will contact you, using the contact details provided in your booking (which may be by phone, text or email) to advise you or your nominated booking contact of the cancellation.
• We will move you to the next available Virgin Australia or Qatar Airways service in the same cabin from the same origin and destination without charge, and ensure that all ongoing flights on your itinerary (domestic and international) are updated accordingly.
• If this option is not suitable to you, we may transfer you to a service in the same cabin from the same origin and destination operated by another carrier without charge, if this is suitable to you. All ongoing flights on your itinerary (domestic and international) will be updated accordingly.
• If we cannot make suitable alternative flight arrangements, you may request a refund of the price you paid for your impacted flight to their original payment method (where possible) by contacting our Qatar Airways Contact Centre or your travel agent.
• As outlined under the Australian Consumer Law, you can claim compensation for reasonably foreseeable costs that you incur because the flight has been cancelled. Examples of reasonably foreseeable costs might include: 
  • any reasonable additional amounts incurred by you when you book an alternative comparable flight, if you elect to receive a refund in accordance with the above;
  • costs for non-refundable accommodation, onward flight connections, transport, or tour bookings which you can no longer use because of the cancelled flight; or
  • non-refundable visa fees you have incurred for a visa that you can no longer use because of the cancelled flight.

• Contact us: Qatar Airways, Qatar Airways Tower, Doha, Qatar Tel: +974 4144 5555 or +33 488910726. For support, visit our Help page.
• In the event of a claim and if the response from our customer care department does not satisfy you, you can contact: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris or visit the website.

• For Air Tariff and Conditions of Carriage, view the Conditions of Carriage - Canada & USA (PDF). 
• Air Passenger Protection Regulations
  If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transport Agency website.
  
  Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit selon le Règlement sur la protection des passagers aériens , à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter https://otc-cta.gc.ca/fra/reglement-sur-protection-des-passagers-aeriens.(Section 35, Regulations)

Useful links when travelling to or from countries within the European Union:

• EU Legal contact information
• EU Air carrier liability
• EU passenger rights

• If you are a corporate customer or travelling for work and would like to claim Goods and Services Tax, you can visit Goods and Services to learn more.

• For information on bringing animal and meat products into Japan, visit our FAQ page. 

Read Saudi Arabia's Passenger Rights Protection Regulations from the General Authority of Civil Aviation. 

• For United States' Airline Passengers with Disabilities Bill of Rights, visit the U.S. Department of Transportation's website.
• The Transportation Security Administration (TSA) screens all airline passengers and baggage prior to boarding. More information is available from the U.S. Department of Homeland Security.
• In accordance with TSA travel regulations, all passengers departing from the United States of America, regardless of cabin, can only carry 1 piece of hand baggage and 1 personal item, such as a handbag, briefcase or laptop bag.