Cookie policy
Cookie policy
1. Our cookie policy
1.1 This is the cookie policy of Qatar Airways Group Q.C.S.C., organised and existing under the applicable laws of the State of Qatar having its principal place of business at Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, State of Qatar ("Qatar Airways", "we", or "us"). By using our website, www.qatarairways.com (our “Website”) and mobile applications (including our iPhone, Android and Blackberry apps) (our “Mobile Apps”), you have accepted our use of cookies, IP addresses and our use of other methods to collect website usage data as detailed in this Policy ("Cookie Policy"). Please read this Cookie Policy together with the terms and conditions posted elsewhere on our Website and Mobile Apps, including our Privacy Notice (https://www.qatarairways.com/en/legal/privacy-policy.html) and our website terms and conditions available here (https://www.qatarairways.com/en/legal.html).
1.2 Subject to applicable laws, the English version of this Cookie Policy will prevail over any version of this Cookie Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Policy, this Cookie Policy statement in English will prevail.
2. What are cookies and what do they do?
Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.
3. What kind of cookies are used on the website?
We use four types of cookies which are a mixture of first party cookies, which we set ourselves, and third party cookies, which are set by our third party service providers. We use i) Essential cookies ii) Performance cookies iii) Analytics cookies and iv) Marketing cookies as detailed below:
Essential cookies are used to allow your request to access our Website and Mobile Apps, to move between pages and to receive services which you have requested. Strictly necessary cookies cannot be turned off via our Website or Mobile App preferences. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website and Mobile Apps. Without these cookies, you will be unable to access basic functions of our Website and Mobile Apps, including booking flights or checking in online.
For example, we use cookies which are strictly necessary to:
(a) keep track of your booking session to provide you flight search results and pricing information;
(b) facilitate the processing of payments when you make a booking through our Website and Mobile Apps; and
(c) balance traffic on our Website and Mobile Apps to ensure that you receive a consistent and reliable service.
Performance cookies collect anonymous information about how you use our Website and Mobile Apps and help us improve the way our Website and Mobile Apps work such as which pages you visit most often and whether or not you experience any technical errors. Performance cookies cannot be turned off via our Website or Mobile App.These cookies do not contain any information that could identify you.
For example, we use performance cookies to:
(a) identify pages viewed and browsing and purchasing behaviour to improve our Website and Mobile Apps;
(b) gain insight into how you use our Website and Mobile Apps so that we can quickly identify and fix any issues that may arise; and
(c) gather feedback on customer satisfaction through surveys on our Website and Mobile Apps.
The data collected through analytics cookies can be used to analyze website performance and optimize the user experience.
Marketing cookies deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by our advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as other third party marketing partners and vendors. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.
The communication you may receive based on this can be informational, or commercial with messages being served in, but not limited to, search ads, display ads, banners, e-newsletters, emails, social media ads, and other electronic messaging, including on our website itself.
If you do not wish to be served with targeted advertising, you may opt out of our marketing cookie use by following the instructions below in Clause 4.
4. How can i enable or disable the acceptance of cookies?
Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).
Disabling cookies should not prevent you from using our Website or Mobile Apps, but certain features or functions of our Website and Mobile Apps (including the ability to book flights) may not be available to you if you disable or restrict the use of cookies.
Essential and Performance cookies cannot be turned off. However, Analytics cookies can be turned on, or off in certain countries. Marketing cookies can be turned on or off by changing your cookie settings on our Website. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.
5. Where can I learn more about cookies?
For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org
Session / temporary - These cookies are deleted from your device after you leave the Website.
Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.
First-party cookies – These cookies are set by the web server of the visited page and share the same domain.
Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.
The table below summarizes the different types of first party cookies we use on the Website, together with their respective purpose and duration (i.e. how long each cookie will remain on your device):
Cookie categories
| Cookie | Purpose | Type | Expiration (Duration) |
|---|---|---|---|
| QRTOKEN | Used as a technical cookie to authorise the log-in of Privilege Club members. | Essential Cookies | Session |
| login-token | Used as part of the log-in process of Privilege Club members. | Essential Cookies | Session |
| CustomerSummary | Used to display the dashboard summary once a Privilege Club member has logged in. | Essential Cookies | Session |
| basicInfo | Used to display the user's basic information in the profile section once a Privilege Club member has logged in. | Essential Cookies | Session |
| otpTriggered | Used to verify the OTP following the submission of the enrolment form. | Essential Cookies | Session |
| loginRequest | Used to keep the Privilege Club member logged in as they navigate through the website. | Essential Cookies | Session |
| tgtCookie | Used to show the OTP request field when the user resets their password. | Essential Cookies | Session |
| loginSuccess | Created when the Privilege Club member logs in successfully and is used to keep them logged-in while they are actively using the website. | Essential Cookies | Session |
| resetPassword | Used to reset the user's current password. | Essential Cookies | Session |
| resetMessageFlag | Used to reset the user's current password. | Essential Cookies | Session |
| otpFrom | Used to identify whether the OTP request was from the log-in section or the user's profile page. | Essential Cookies | Session |
| activity | Used to identify whether OTP request was from the user's 'My activity' section. | Essential Cookies | Session |
| otpChannel | Used to identify whether the OTP was requested from the mobile application or website. | Essential Cookies | Session |
| comResponsys | Used to navigate to the 'Communication preferences' section in the user's profile when redirected from emails. | Essential Cookies | Session |
| QMILESSITE | Used to store site status (new, old, global and local). Will no longer be in use following new release of website. | Essential Cookies | Session |
| flightBookings | Used to display the upcoming trips once a Privilege Club member has logged in. | Essential Cookies | Session |
| alertModalExpiry | Used to ensure travel alerts do not show once the page has been visited. | Essential Cookies | Session |
| dlBGImageCode | Used to display the profile image once a Privilege Club member has logged in. | Essential Cookies | Session |
| STUDENT_CONVERSION | Used to show and hide the 'Join Student Club' widget. | Essential Cookies | Session |
| InfoMissing | Used to redirect the user to their profile page if they don't have any saved address or contact details. | Essential Cookies | Session |
| SAC_ERROR | Used to determine the number of captcha attempts. | Essential Cookies | Session |
| otherInfo | Used to show a Privilege Club member's additional information on their profile after they have logged in. | Essential Cookies | Removed after logout |
| cookie_visited | Used to show the cookie consent bar to new visitors. | Essential Cookies | Until cleared by user |
| companion | Used to redirect a user from an email, to the log-in page and then to the 'Travel companion' section on their profile. | Essential Cookies | Session |
| BIGipServerbooking-qrcom-pool | Cookie is used for F5 application delivery controller placed in a data center between the firewall and one or more application servers to manage sticky session | Essential Cookies | Session |
| Preferred_Currency | Used to store and remember the currency selection made during the user's previous and current flight search. | Essential Cookies | 1 year |
| Language-Preferred | Used to remember the country and language of the website that a customer visits. | Essential Cookies | 1 year |
| country | Used to store the country code to show the corresponding currency in all of the visited pages. | Essential Cookies | Session |
| country_geo | Used to store the user's geogaphic location to show the relevant country pages as they navigate through the website. | Essential Cookies | Session |
| accepted_functional | Cookie preference is stored so that the user is not asked again as they navigate to other pages on the website. | Essential Cookies | 6 months |
| accepted_marketing | Cookie preference is stored so that the user is not asked again as they navigate to other pages on the website. | Essential Cookies | 6 months |
| drcookie | Used to enable the darksite if website is compromised. | Essential Cookies | Session |
| JSESSIONID | To ascertain when a user's session has started and ended. | Essential Cookies | Session |
| ai_user | Required for Azure app insights to store the site's performance. | Essential Cookies | Session |
| ai_session | Required for Azure app insights to store the site's performance. | Essential Cookies | Session |
| QRCOMSITE | Used to identify site status (old, new, global and local) and redirect where necessary. | Essential Cookies | 1 year |
| Qralertcookie | Used to show and manage travel alerts. | Essential Cookies | Session |
| appStoreCookie | Used to show the 'download app' banner in mobile view. | Essential Cookies | 1 week |
| _abck | Used to identify and compare human traffic against bot traffic. | Performance Cookies | Session |
| ak_bmsc | Used to identify and compare human traffic against bot traffic. | Performance Cookies | Session |
| bm_sv | Used to identify and compare human traffic against bot traffic. | Performance Cookies | Session |
| bm_sz | Used to identify and compare human traffic against bot traffic. | Performance Cookies | Session |
| compStartSrc | Used to gather information regarding the user's last page visit and analytics tracking. | Analytics cookies | Session |
| AMCV_###@AdobeOrg | Used to identify a unique visitor whose IDs are used by Experience Cloud Solutions. Cookies with this setting are only sent when the domain displayed in the URL of the browser matches the domain of the cookie. This setting is the new default for cookies in Chrome. | Analytics cookies | 2 years |
| s_ecid | Contains a copy of the Experience Cloud ID (ECID) or MID. The MID is stored in a key-value pair that follows this syntax: s_ecid=MCMID. This cookie is set by the customer’s domain after the AMCV cookie is set by the client. The purpose of this cookie is to allow persistent ID tracking in the 1st party state and is used as a reference ID if the AMCV cookie has expired. | Analytics cookies | 2 years |
| s_cc | This cookie is set and read by the JavaScript code to determine if cookies are enabled (set to “True”). Only one cookie is used for all accounts. | Analytics cookies | Session |
| s_ips | Used to track the percentage of a page that was viewed. | Analytics cookies | Session |
| s_plt | Used to fetch the percentage of a page that was viewed. | Analytics cookies | Session |
| s_pltp | Used to provide the page's name value (URL) for use by Adobe Analytics. | Analytics cookies | Session |
| s_ppv | Used by Adobe Analytics to fetch and retain what percentage of a page was viewed. | Analytics cookies | Session |
| s_tp | Used to track the percentage of a page that was viewed. | Analytics cookies | Session |
| s_sq | Set and read by the JavaScript code when the Select Map functionality or the Activity Map functionality are enabled. It contains information about the previous link that was selected by the user. Only one cookie is used for all accounts. | Analytics cookies | Session |
| s_vi | Used to identify a unique visitor and collect the unique visitor ID's time and date stamp. | Analytics cookies | 2 years |
| s_fid | Used as a fallback to identify unique visitors and the unique identifier ID's date and time stamp if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies. |
Analytics cookies | 2 years |
| s_sq | Set and read by the JavaScript code when the Activity Map functionality is enabled. It contains information from the s_vi cookie about the previous link on this site that was clicked by the user. This cookie is used by Adobe Analytics to identify a unique visitor. | Analytics cookies | Session |
| gpv_Page | Used to track the previous page that was visited. | Analytics cookies | Session |
| gpv_pn | Contains the previous page name. | Analytics cookies | Session |
| s_dl | Stores the numbers of days since the user last visited the website. | Analytics cookies | Session |
| s_nr | Stores the date(s) of when the user last visited the website and whether or not the visitor is new or returning. | Analytics cookies | 30 days |
| s_dur | Calculates the amount of time that has elapsed since the visitor initially landed on the page. | Analytics cookies | Session |
| s_ivc | Set by the 'getVisitNum' plugin and sets cookie value that is equal only to the value of "true". | Analytics cookies | Session |
| s_nr30 | Used to to determine whether the visitor to the site is a repeat or new visitor within a desired number of days. | Analytics cookies | 30 days |
| s_vnc365 | Used to track the number of visits by a unique visitor within 365 days of their first visit. | Analytics cookies | Session |
| campaigntracking | Used assess the website performance from external traffic. | Analytics cookies | 30 days |
| G_ENABLED_IDPS | Used to securely log in to the website with a Google account. | Analytics cookies | 2 years |
| _ga | Used to distinguish unique users by assigning a randomly generated number as a client identifier. Used to calculate visitor, session and campaign data for the site's analytics reports. | Analytics cookies | 2 years |
| _ga_<container-id> | Used to persist session state. | Analytics cookies | 2 years |
| _gid | Used to distinguish users. | Analytics cookies | 24 hours |
| __utma | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | Analytics cookies | 2 years |
| __utmb | Used to determine new sessions and visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. | Analytics cookies | 30 mins |
| __utmc | Used to determine whether the user was in a new session. | Analytics cookies | Session |
| __utmt | Used to throttle request rate. | Analytics cookies | 10 mins |
| __utmz | Stores the traffic source or campaign that explains how the user reached the site. It is created when the javascript library executes and is updated every time data is sent to Google Analytics. | Analytics cookies | 6 months |
| QSI_S_{ZoneID} | Used to ascertain how many visitors land on a page as well as how many times they have visited. | Analytics cookies | Persistent, 1 week |
| QSI_SI_<id>_intercept | Used to track whether the intercept on repeated user visits should be displayed. | Analytics cookies | Persistent |
| QSIPopUnder_PopUnderTarget_SI_ | Used to know if a pop-up window is already showing in order to avoid multiple pop-up windows appearing on a user's screen. | Analytics cookies | Session |
| QSI_HistorySession | Used to track the URLs of the website's pages that the user has visited. | Analytics cookies | End of session |
| mbox | Used to retain a number of values (e.g. session ID, PC ID, check and disable) to manage how visitors experience targeted campaigns. | Analytics cookies | 1 year |
| At_check | Used to determine if a visitor supports cookies. It is set each time a visitor requests a page and is used by Adobe Target. | Analytics cookies | Session |
| QM Session Cookie | This is required to identify and fix technical or behavioural issues on QR digital properties | Analytics cookies | Expires after 30 minutes of inactivity |
| QM User Cookie | This is required to find any matching sessions related to a specific user, to stitch together sessions that jump across digital properties, for example - Native app into web | Analytics cookies | Expires after 1 year |
| recent-search-request | Used to remember previous flight searches (e.g. departure and destination airports, dates, number of passengers, and promo codes) to populate subsequent flight searches. | Essential Cookies | 1 year |
| qr-search-flights-session | Used to remember previous flight searches (e.g. departure and destination airports, dates, number of passengers, and promo codes) to populate subsequent flight searches. | Essential Cookies | 1 year |
| PREFILL_DAT | Used for storing encrypted passenger information for future bookings (including first and last name, gender, D.O.B, nationality and passport details) after receiving user consent. | Essential cookies | 1 year |
| History | Used to remember previous flight searches (e.g. departure and destination airports, dates, number of passengers, and promo codes) to populate subsequent flight searches. | Essential Cookies | 1 week |
| fromIata | Used to identify the previously searched departure and destination cities. | Essential Cookies | 1 week |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | Marketing Cookies | 3 months |
| _fbp | Created after triggering respectve GTM tags. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Marketing Cookies | 3 months |
| _uetsid | Created after triggering respectve GTM tags. Used by Microsoft Bing Ads as a tracking cookie which helps to engage with a user that has previously visited the website. | Marketing Cookies | Session |
| _uetvid | Created after triggering respectve GTM tags. Used by Microsoft Bing Ads as a tracking cookie which helps to engage with a user that has previously visited the website. | Marketing Cookies | 16 days |
| _tt_enable_cookie | Created after triggering respectve GTM tags. It is a TikTok cookie used to collect data about behaviour and purchases on Qatar Aiways website and to measure the effect of advertising. Used to evaluate and measure how different campaigns and marketing strategies perform on TikTok. Also used to identify a visitor. | Marketing Cookies | 13 months |
| _rdt_uuid | Created after triggering respectve GTM tags. It is set by Reddit and is used for remarketing on reddit.com. | Marketing Cookies | 1 year |
| _ttp | Created after triggering respectve GTM tags. Used by Tiktok to track user behaviour for the purposes of serving targeted advertisements. | Marketing Cookies | 13 months |
| _sctr | Created after triggering respectve GTM tags. Used to determine whether a third party tag was triggered from Snap Ads Pixel. | Marketing Cookies | 1 year |
| aeCid | Created after triggering respectve GTM tags. The “ClickID” is a unique ID that is automatically generated by an affiliate called “aecid”. It is created when the Internet user clicks on an affiliate tracking link. | Marketing Cookies | 1 year |
| permutive-id | Created after triggering respectve GTM tags. Used to identify users across multiple domains owned by a given publisher. Used to measure the effectiveness of adverts and to provide targeted advertising, including from DoubleClick affiliate. | Marketing Cookies | Session |
| permutive-session | Created after triggering respectve GTM tags. Used to identify users across multiple domains owned by a given publisher. Used to measure the effectiveness of adverts and to provide targeted advertising, including from DoubleClick affiliate. | Marketing Cookies | Session |
| bid_QtRKHYqnbZkUG1beHZCp1CtN0hfm1y1k | Used to maintain the browser ID between sessions. It generates a Universally Unique Identifier (UUID) that is unique per browser until the cookie expires or is deleted, at which point a new UUID is generated for Sitecore CDP data capture. | Marketing Cookies | 1 year |
| bid_VFdGeWExSmxaR1I1U1hOQlRHVm5aVzVr | Used to maintain the browser ID between sessions. It generates a Universally Unique Identifier (UUID) that is unique per browser until the cookie expires or is deleted, at which point a new UUID is generated for Sitecore CDP data capture. | Marketing Cookies | 1 year |
| boxever_test | Used to check that the Sitecore CDP Data Capture cookies are working as expected. | Marketing Cookies | Removed immediately |
6. Amendment of this cookie policy
We may amend this cookie policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.
7. Questions and complaints
Should you have any questions about this Cookie Policy, please contact us at:
Qatar Airways Group
Qatar Airways Tower
PO Box 22550
Doha, State of Qatar
For additional information about cookies, please visit:
www.allaboutcookies.org
www.youronlinechoices.eu
www.international-chamber.co.uk/our-expertise/digitaleconomy
Last updated: July 2023
