Change flight
Choose other flights that suit your schedule
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Name correction
Request a name correction for someone with a booking
Tax Invoice
Share your details to request a tax invoice
Refund & Voucher
Request a refund, or get the amount back as a voucher
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Track a refund
Check the current status of your refund
Explore our special services
Carriage of Pets
Bring your furry friend along. Request arrangements for travelling with them.
Young solo traveller
For your peace of mind, be sure that children flying alone are taken care of.
Medical assistance
Get the help you need to ensure that your medical needs are looked after.
Frequently asked questions
Online check-in for flights from the U.S. opens 24 hours prior to departure. For flights to the U.S., the online check-in window opens 24 hours prior to departure from Doha.
For all other flights, online check-in is available 48 hours to 90 minutes prior to the flight's departure.
For more information on online check-in, please click here.
Customer Service Update:
Our Customer Contact Centres are currently handling a high volume of enquiries, which may lead to longer wait times. We’re doing everything we can to assist you as quickly as possible.
- If your travel is not within the next 48 hours, we recommend getting in touch at a later time
- For new bookings, you can avoid waiting by booking directly on our website
- To stay updated, you can check your flight status online at any time
We also encourage you to review and update your contact details under the ‘Manage my booking’ section on our website.
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