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  • Earn Avios on every booking
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We aim to ensure that passengers enjoy their experience travelling with us.  We’re committed to providing the highest quality of service to all our customers.  Set out below is a summary of the key elements of our Customer Service Commitment, which applies to ‎services provided in connection with scheduled flights to, from and within Canada, ‎including connecting flights, by Qatar Airways and has ‎been adopted pursuant to the Canadian Air Passenger Protection Regulations ‎‎(“Air Passenger Protection Regulations”).‎  All of our terms and conditions of carriage for flights to, from or within Canada (including connecting flights) can be found in our Tariff, online here

All carriage sold by Qatar Airways is subject to its Tariff.

Air Passenger Protection Regulations

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Accessibility Plan, Feedback Process and Progress Report

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