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Welcome to a smooth travel experience with Al Maha Services. Designed with your time and comfort in mind, our personalised meet and assist service aims to ensure a comfortable and seamless experience when arriving, departing or transferring through Hamad International Airport.

While you relax in one of our exclusive lounges, which have dedicated immigration clearance facilities, we take care of the formalities of travel. Our services are available to all customers.

Book meet and assist services

Select a service

Journey point Gold services Platinum services
Arrival
  • Approach the Al Maha Services staff at the lounge before immigration
  • Assistance through immigration and customs clearance
  • Porter assistance for your luggage from the baggage claim area
  • Assistance until the Arrivals Hall
  • Al Maha Services hostess meets you at the aerobridge/front stairs of the aircraft with a personalised name board.
  • Assistance through immigration and customs clearance
  • Porter assistance for your luggage from the baggage claim area
  • Assistance until the Arrivals Hall
 Departure 
  • Al Maha Services hostess meets you at the Departures Hall
  • Porter assistance for your luggage
  • Check-in assistance at dedicated counter
  • Expedited immigration clearance 
  • Assistance until the boarding gate 
  • Priority boarding
  • Al Maha Services hostess meets you at the Departure Hall
  • Porter assistance for your luggage
  • Check-in assistance at dedicated counter
  • Expedited immigration clearance
  • Access to Oryx Lounge (six hours)
  • Priority boarding and assistance to the aircraft/aerobridge upon departure
Transit
  • Al Maha Services hostess meets you at the aerobridge/front stairs of the aircraft with a personalised name board
  • Expedited transit formalities
  • Assistance until the boarding gate
  • Priority boarding
  • Al Maha Services hostess meets you at the aircraft/aerobridge with a personalised name board
  • Expedited transit formalities
  • Access to Oryx Lounge (six hours)
  • Priority boarding and assistance to the aircraft/aerobridge upon departure

Make the most of your trip with our optional add-ons

  • Convenient buggy service to enjoy a seamless journey
  • Chauffeur-driven limousine from aircraft to terminal
  • Premium transportation service offering chauffeur-driven transfers to and from the airport
  • Dedicated porter for your carry-on luggage and shopping bags
  • Delightful bouquet that awaits you upon meeting our welcoming hostess

Family Package

Families travelling at the prestigious Hamad International Airport can benefit from our Al Maha Services Meet and Assist Family Package at an exclusive rate.

Available for families with two adults and one to three children (under 12 years), the Family Package is designed to meet your family’s comfort needs when travelling. Al Maha Services staff will assist you with departure, transit or arrival formalities.

Book now

Al Maha Services Lounges

Relax and rejuvenate before your journey in one of our premium Al Maha Services Lounges. Combining comfortable, eye-appealing design and award-winning service, our lounges will offer you an unforgettable world-class experience.

Al Maha Lounge and Oryx Lounge

Retreat to a lounge during your transit at Hamad International Airport and experience exceptional lounge facilities with exclusive access for up to 6-hours.

Facilities include unlimited high-speed Wi-Fi, a variety of meal and beverage options, shower rooms, family area, rest area, television area, a selection of reading materials, a business center and more.

Book lounge

Select a service

Journey point Gold services Platinum services
Arrival
  • Approach the Al Maha Services Arrival Lounge
  • Expedited immigration clearance at the Al Maha Services Arrival Lounge
  • Assistance through customs clearance
  • Porter assistance for your luggage from the baggage claim area
  • Assistance until the arrival hall
  • Al Maha Services hostess meets you at the aerobridge/front stairs of the aircraft with your name card.
  • Expedited immigration clearance at the Al Maha Arrival Lounge
  • Assistance through customs clearance
  • Porter assistance for your luggage from the baggage claim area
  • Assistance until the Arrival Hall
 Departure 
  • Al Maha Services hostess meets you at the Departure Hall
  • Porter assistance for your luggage
  • Check-in at Al Maha Services Departure Lounge
  • Expedited immigration clearance 
  • Assistance until the boarding gate 
  • Priority boarding
  • Al Maha Services hostess meets you at the Departure Hall
  • Porter assistance for your luggage
  • Check-in at Al Maha Services Departure Lounge
  • Expedited immigration clearance
  • Access to Al Maha Services Transit Lounge (six hours)
  • Priority boarding and assistance to the aircraft/aerobridge upon departure
Transit
  • Al Maha Services hostess meets you at the aerobridge/front stairs of the aircraft with a personalised name board
  • Expedited transit formalities
  • Assistance until the boarding gate
  • Priority boarding
  • Al Maha Services hostess meets you at the aircraft/aerobridge with a personalised name board
  • Expedited transit formalities
  • Access to Al Maha Services Transit Lounge (six hours)
  • Priority boarding and assistance to the aircraft/aerobridge upon departure

Family Package

Customers travelling with family at the prestigious Hamad International Airport can benefit from our Al Maha Services Meet and Assist Family Package at an exclusive rate.

Available for families with a minimum of two adults and one child and a maximum of two adults and three children, the Family Package is designed to meet your family’s comfort needs when travelling. Al Maha Services’ staff will assist you with departure, transit or arrival formalities while you relax in one of our exclusive lounges.

Book now

Al Maha Services Lounges


Relax and rejuvenate before your journey in one of our premium Al Maha Services Lounges. Combining comfortable, eye-appealing design and award-winning service, our lounges will offer you an unforgettable world-class experience.

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Image of Al Maha Lounge

Al Maha Services Lounges


Relax and rejuvenate before your journey in one of our premium Al Maha Services Lounges. Combining comfortable, eye-appealing design and award-winning service, our lounges will offer you an unforgettable world-class experience.

The Oryx Lounge

Transform your time at Hamad International Airport into a marvellous experience at the Oryx Lounge. Elegantly decorated, the lounge is the perfect haven to rejuvenate prior to departure, offering travellers exceptional services and facilities including shower rooms, a variety of meal and beverage options in a lavish buffet, a business centre, family areas and more.

Al Maha Services Transit Lounge

Experience the comfort of the Al Maha Services Transit Lounge for your next transit through Hamad International Airport.

Travellers are provided access for 6-hours, including a variety of food and beverage options, shower facilities, complementary Wi-Fi, a business center, televisions and reading materials, plus smoking area.

Al Maha Services for Platinum and Gold members

Platinum and Gold Privilege Club members may receive complimentary meet and assist services* from Al Maha Services when they arrive, depart or transit through Hamad International Airport. They can also benefit from complimentary access to business lounges in Doha and select airports worldwide. Platinum members can invite two guests free of charge, while Gold members can invite one as long as they are on the same itinerary.

Platinum and Gold Privilege Club members can receive 10% off for additional guests or when they select other Al Maha Services.

* Terms and conditions apply. 

Learn more

Contact Al Maha Services

We will be happy to answer any general enquiries or help you book our services or lounges access.

Contact us

Al Maha Services Arrivals Lounge - Landside

  • Access for 4-hours
  • Complementary Wi-Fi
  • Shower facilities
  • Food and beverages
  • Quiet areas
  • Conference rooms
  • Reading materials
  • Smoking area

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