Please log in to your account to claim missing Avios on ALL, Accor’s lifestyle loyalty program. Alternatively, you can click here to fill the form.

 Visit Booking.com, to claim missing Avios.

To claim missing Avios with Centara, send a copy of the transaction or receipt via the contact details listed below. 

Email: ccc@chr.co.th

Tel: +66(0) 2102 1234

For more information on how to contact Centara visit the Centara website.

To claim missing Avios with Conrad/Hilton, send a copy of the transaction or receipt via the contact details listed below. 

Email: hhonors@hilton.com

Tel: (+65) 6 295 9023
Fax: (+65) 6 733 7300

For more information on how to contact Conrad/Hilton Visit Conrad/Hilton website.

To claim missing Avios with Fairmont Hotels & Resorts, send a copy of the transaction or receipt via the contact details listed below. 

Email: frequentflyer@fairmont.com

For more information on how to contact Fairmont Hotels & Resorts visit the Fairmont Hotels & Resorts website.

To claim missing Avios with Hyatt Hotels Corporation send a copy of the transaction or receipt via the contact details listed below.

Email: worldofhyatt@hyatt.com

For more information on how to contact Hyatt Hotels Corporation visit the Hyatt Hotels Corporation website.

To claim missing Avios with Kaligo send a copy of the transaction or receipt via the contact details listed below.

Tel: +65 6568 3976

For more information on how to contact Kaligo visit the Kaligo website.

Please note it might take up to 10 business days for miles to post to your account after you completed your stay. To submit a claim for missing Avios from a past Marriott Bonvoy stay, please email the following information to bonvoy.program@marriott.com

• First and last name on reservation.
• Email address.
• Marriott Bonvoy account number.
• Reservation confirmation number.
• Check-in and check-out date.
• Hotel name.
• Copy of your hotel bill.
• Preferred Airline Frequent Flyer program listed in your Marriott Bonvoy profile.
• Frequent Flyer account number.

Upon receipt of this submission, please allow 8 weeks for the request to be processed.

To claim missing Avios with Raffles Hotels & Resorts send a copy of the transaction or receipt via the contact details listed below.

Email: frequentflyer@raffles.com

For more information on how to contact Raffles Hotels & Resorts visit the Raffles Hotels & Resorts website

To claim missing Avios with Rotana send a copy of the transaction or receipt via the contact details listed below.

Email: partners.rotana@rotana.com

For more information on how to contact Rotana visit the Rotana website.

To claim missing Avios with Rocketmiles send a copy of the transaction or receipt via the contact details listed below.

Tel: (+1) 855 355 7625
Email: concierge@rocketmiles.com

For more information on how to contact Rocketmiles visit the Rocketmiles website

To claim missing Avios with Shangri-La send a copy of the transaction or receipt via the contact details listed below.

Tel: (+852) 2197 5600
Fax: (+852) 2331 9103
Email: ffp_cro@shangri-la.com

For more information on how to contact Shangri-La visit the Shangri-La Hotels and Resorts website

To claim missing Avios with Swissotel Hotels & Resorts send a copy of the transaction or receipt via the contact details listed below.

Email: frequentflyer@swissotel.com

For more information on how to contact Swissotel Hotels & Resorts visit the Swissotel Hotels & Resorts website.

To claim missing Avios with Hampton by Hilton send a copy of the transaction or receipt via the contact details listed below.

Email: MEAHHonors@hilton.com

Tel: (+44) 8705 466677

For more information on how to contact Hilton hhonors visit the Hilton hhonors website.

To claim missing Avios with Mandarin Oriental, Doha send a copy of the transaction or receipt via the contact details listed below.

Tel: (+974) 4008 8888 

Email: modoh-reservations@mohg.com

For more information on how to contact Mandarin Oriental, Doha visit the Mandarin Oriental, Doha website.

To claim missing Avios with Trip.com send a copy of the transaction or receipt via the contact details listed below.

Tel: +86 21 3210 4669

Email: en_hotel@trip.com 

For more information on how to contact Trip.com visit the Trip.com website.