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Welcome to a smooth travel experience with Al Maha Services. Designed with your time and comfort in mind, our personalised meet and assist service aims to ensure a comfortable and seamless experience when arriving, departing or transferring through Hamad International Airport.

While you relax in one of our exclusive lounges, which have dedicated immigration clearance facilities, we take care of the formalities of travel. Our services are available to all customers.

Book meet and assist services

Select a service

Journey point Gold services Platinum services
Arrival
  • Approach the Al Maha Services staff at the lounge before immigration
  • Assistance through immigration and customs clearance
  • Porter assistance for your luggage from the baggage claim area
  • Assistance until the Arrivals Hall
  • Al Maha Services hostess meets you at the aerobridge/front stairs of the aircraft with a personalised name board.
  • Assistance through immigration and customs clearance
  • Porter assistance for your luggage from the baggage claim area
  • Assistance until the Arrivals Hall
 Departure 
  • Al Maha Services hostess meets you at the Departures Hall
  • Porter assistance for your luggage
  • Check-in assistance at dedicated counter
  • Expedited immigration clearance 
  • Assistance until the boarding gate 
  • Priority boarding
  • Al Maha Services hostess meets you at the Departure Hall
  • Porter assistance for your luggage
  • Check-in assistance at dedicated counter
  • Expedited immigration clearance
  • Access to Oryx Lounge (six hours)
  • Priority boarding and assistance to the aircraft/aerobridge upon departure
Transit
  • Al Maha Services hostess meets you at the aerobridge/front stairs of the aircraft with a personalised name board
  • Expedited transit formalities
  • Assistance until the boarding gate
  • Priority boarding
  • Al Maha Services hostess meets you at the aircraft/aerobridge with a personalised name board
  • Expedited transit formalities
  • Access to Oryx Lounge (six hours)
  • Priority boarding and assistance to the aircraft/aerobridge upon departure

Make the most of your trip with our optional add-ons

  • Convenient buggy service to enjoy a seamless journey
  • Chauffeur-driven limousine from aircraft to terminal
  • Premium transportation service offering chauffeur-driven transfers to and from the airport
  • Dedicated porter for your carry-on luggage and shopping bags
  • Delightful bouquet that awaits you upon meeting our welcoming hostess

Family Package

Families travelling at the prestigious Hamad International Airport can benefit from our Al Maha Services Meet and Assist Family Package at an exclusive rate.

Available for families with two adults and one to three children (under 12 years), the Family Package is designed to meet your family’s comfort needs when travelling. Al Maha Services staff will assist you with departure, transit or arrival formalities.

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Al Maha Services Lounges

Relax and rejuvenate before your journey in one of our premium Al Maha Services Lounges. Combining comfortable, eye-appealing design and award-winning service, our lounges will offer you an unforgettable world-class experience.

Al Maha Lounge and Oryx Lounge

Retreat to a lounge during your transit at Hamad International Airport and experience exceptional lounge facilities with exclusive access for up to 6-hours.

Facilities include unlimited high-speed Wi-Fi, a variety of meal and beverage options, shower rooms, family area, rest area, television area, a selection of reading materials, a business center and more.

Book lounge

Al Maha Services Oryx Lounge

Retreat to the Al Maha Services Oryx Lounge during your transit at Hamad International Airport and experience exceptional lounge facilities with exclusive access for up to 6-hours.

Facilities include unlimited high-speed Wi-Fi, a variety of meal and beverage options, shower rooms, television area, a selection of reading materials, a business center and more.

*Until further notice, Al Maha Services Transit lounge customers will receive an upgrade to Oryx Lounge.

Book lounge

Al Maha Services for Platinum and Gold Privilege Club members

Platinum and Gold Privilege Club members may enjoy complimentary Meet and Greet Services from Al Maha Services when they arrive, depart or transfer through Hamad International Airport. They can also enjoy complimentary access to business lounges in Doha and select airports worldwide. Platinum members can invite two guests free of charge, while Gold members can invite one, provided they are on the same itinerary.

Platinum and Gold Privilege Club members can also take advantage of a 10% discount when they book Al Maha Services Platinum and Gold services.

Terms and conditions apply. 

Learn more

Contact Al Maha Services

We'll be happy to answer any general enquiries or help you book our services or lounge access.

Contact us
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