Terms and conditions

The content, text, images, graphics, sound files, animation files, video files, and their arrangement on this Website are all subject to copyright and other intellectual property protection.

The copyright in the materials contained on this Website (including but not limited to the software, text, data, html codes and other codes on this Website) belongs to TUI or its licensors including Qatar Airways Group Q.C.S.C and Qatar Airways Holidays W.L.L. These materials may not be copied for commercial use or distribution, nor may these materials be modified, transmitted, displayed, reproduced, published, or reposted to other sites or otherwise used for any public or commercial use without the prior express written permission of TUI. You may print, copy, download or temporarily store extracts from this Website for your personal use only.

All the trademarks, service marks and logos displayed on this Website are the registered, pending registration and/or unregistered trademarks of TUI or TUI’s affiliates or the respective third party proprietors as identified in the Website. Unless the express prior written consent of TUI or the relevant TUI’s affiliate or third party proprietor has been obtained, nothing contained on the Website shall be construed as granting any license or right for you to use, copy or modify such trademarks, service marks or logos. The Qatar Airways or Qatar Airways Holidays word marks, logos or trademarks on this Website are owned by Qatar Airways Group Q.C.S.C and any such use by TUI is under license.

This Website may contain links to other sites that are independently owned, maintained or operated by third parties that are not under the control and/or supervision of TUI (“Linked Sites”). The links are provided for your convenience only and shall not be interpreted as a recommendation and/or endorsement by TUI of the contents of the Linked Sites and/or any products and/or services appearing on and/or provided through such Linked Sites.

The use of a Linked Site shall be subject to the terms of use and privacy policies stipulated by the operator of each Linked Site that you should review.

TUI hereby expressly disclaims any responsibilities and makes no warranties (express or implied) in respect of the contents, materials, products or services posted or offered at any of the Linked Sites. Your access and use of any such Linked Sites and their content, materials, products or services is solely at your own risk. TUI shall not be responsible or liable, directly or indirectly, for any loss, expense or damage suffered by you resulting from your use or reliance on such content, materials, products or services of the Linked Sites.

• All contents or materials, information and functions contained on this Website are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, TUI disclaims all warranties, endorsements or representations, whether express or implied, including but not limited to the following:
• The correctness, accuracy, adequacy, reliability, completeness and usefulness of any contents, materials or information contained on this Website
• The merchantability, fitness for use, fitness for a particular purpose and/or non-infringement of third-party rights of any contents, materials or information contained on this Website
• That the access to this Website will be uninterrupted or that there will be no downtime, delays, failures, errors or omissions or loss of information as this Website is transmitted to you

That no viruses or other contaminating or destructive materials or elements will be transmitted or that your computer system will not be damaged from accessing and/or using this Website.

To the fullest extent permitted by law, TUI shall not in any manner be held responsible or liable, whether directly or indirectly, for any losses, damage or expenses as may be suffered by you resulting from or in connection with

• Your reliance on any of the contents, materials or information on this Website
• Your access or use of, or inability to access or use this Website and/or the products or services obtained through this Website
• Any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure to this Website.

In the event where TUI is found to be liable to you, to the maximum extent permitted by law, TUI’s liability shall be limited, at our sole option, to either of the following:

•  Resupply of the products/services
• payment in lieu to the cost of resupplying the products/services

Without prejudice to the above, the total aggregate liability of TUI to you, whether in contract, tort (including negligence) or otherwise for any loss or damage of any kind shall, to the maximum extent permitted by law, be limited to the maximum sum of MYR 5,000.00 only.

Prices shown on this Website may vary depending on the availability of the products/services and other factors. The suppliers may update the prices of their respective products/services from time to time. Available prices may also include taxes and other charges, and the respective supplier may also impose additional charges pursuant to any special requests as may be made by you.

You shall be solely responsible for verifying the total costs to be paid for the selected products/services, and such other supplier’s terms as may be notified to you when the confirmation email is sent.

For all forms of reservation, you must pay within the stipulated time limit, failing which TUI shall reserve the right to cancel your booking.

Bookings must be made in the Travellers’ names as they are displayed in passport. Name changes/changes of Traveller(s) are generally not allowed after booking. Service/product suppliers may charge a fee, which has to be paid, and in addition Fees will apply, see also chapter Fees. 

Travellers will be asked for passport or ID at time of check-in, boarding, and entry to a service. If the name in the booking and the Travellers’ passport/ID do not match, the Traveller may be required to make a new booking at cost. In the event of an error or mistake being made caused by You or by unavoidable and extraordinary circumstances, we reserve the right to cancel any confirmed booking within a reasonable time and refund monies paid by you in relation to such booking (if applicable), without any liability to us.

Your booking is confirmed after full payment of the package price is received by us and a booking reference number and your ticket(s) are issued as stated in booking confirmation email sent by us.

If the Customer does not receive a confirmation email after 24 hours of placing the booking, he/she should contact the Customer Service team. 

Confirmations of a booking include the essential elements such as the description of the services booked and the price. It be sent to the Customer by email. 

It is expressly agreed that data stored in the information systems of TUI and/or its suppliers shall constitute proof with respect to the bookings made by the customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document. 

Taxes and surcharges are generally included in the product price. There may be exceptions where tax must be paid locally upon check-in as required by local regulators and authorities.

If your trip involves any international destinations, it is your responsibility to ensure that you have the relevant visa or transit visa and travel with a passport with validity of at least 6 months, and that you comply with all immigration requirements.

In the event you fail to check-in on check-in date and within check-in times the hotel booked, the booking will lapse and not be substitutable for other hotels, or refunded, nor any credit given for any unused portion of the package and cannot be used for future purchases.

Any special requests including but not limited to non-smoking rooms / adjoining / interconnecting / disabled room will be made known to the hotel. These are subject to availability and at the discretion of the hotel.

The services are subject to the rules and restrictions of the suppliers offering the accommodation which will be made available before booking. 

Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.

Hotel’s typically require a deposit at check-in. Such deposit is directly with the hotel and not part of prices stated by and payment to TUI.

Taxes and surcharges are generally included in the product price. There may be exceptions where tax must be paid locally upon check-in as required by local regulators and authorities.

If your trip involves any international destinations, it is your responsibility to ensure that you have the relevant visa or transit visa and travel with a passport with validity of at least 6 months, and that you comply with all immigration requirements.

In the event Traveller(s) fail to show up for their flight’s check-in or boarding, or fail to check-in the hotel/accommodation booked in the package on check-in date and within check-in times, the booking will lapse and not be substitutable for other hotels, or refunded, nor any credit given for any unused portion of the package and cannot be used for future purchases.

Unused portion of the package and cannot be used for future purchases.

Any special requests including but not limited to non-smoking rooms / adjoining / interconnecting / disabled room will be made known to the hotel. These are subject to availability and at the discretion of the hotel.

The services are subject to the rules and restrictions of the suppliers offering the accommodation which will be made available before booking. 

Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.

Hotel’s typically require a deposit at check-in. Such deposit is directly with the hotel and not part of prices stated by and payment to TUI.

All Flight + Hotel bookings confirmed are subject to TUI’s Terms & Conditions, Qatar Airways’ Conditions of Carriage (to be found here: https://www.qatarairways.com/en/legal/conditions-of-carriage.html and the respective hotel policies and Terms & Conditions as notified to and to be accepted by the Customer in the booking process..

Travellers are responsible for complying with the instructions of Qatar Airways, with respect to flight check-in and boarding times. In particular, Travellers acknowledges and agree that:

Flight times may change at the discretion of Qatar Airways. It is important to reconfirm your flight departure times and terminal with Qatar Airways at least 24 hours before departure.

The operating airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outbound and inbound flights of the booking and can be subject to change. Changes may include operating airline, flight schedule, aircraft type, intermediate stops (including change of aircraft at intermediate stop), even after confirmation was sent.

Above changes and schedule changes of up to 12 hours are not significant and do not entitle for cancellation, refund, compensation, or any booking amendment.

Schedules shown are based on expected flying times as indicated by Qatar Airways. Because weather and other factors may affect operating conditions, departures and arrivals cannot be guaranteed nor are the responsibility of TUI.

TUI has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.

If Customer books a round trip journey and does not use the outbound flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.

Additional charges may be imposed by Qatar Airways for meals, luggage, seat selection, etc. TUI is not responsible for such charges and charges may be amended by Qatar Airways at any time. 

The Customer must comply with Qatar Airways’ rules and restrictions on the carriage of pregnant women.

Qatar Airways reserve the right to assess additional charges that could include an additional ticket purchase for passengers who may be too large to comfortably sit in one seat.

Customer and Travellers must comply with Qatar Airways’ rules and restrictions on the carriage of children. Children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Children older than 11 years on the return date must have a return ticket at and adult fare for both the outbound and inbound flights Unaccompanied minors will only be carried in accordance with Qatar Airways ‘rules and restrictions.

Qatar Airways’ reserve the right to assess an additional charge at the time of check in for additional pieces of luggage, overweight or for non-standard luggage. Examples of non-standard luggage include, but are not limited to the following: Sporting goods and equipment (e.g. golf clubs and skis), Tools, Musical instrument cases, Trunks, Large portfolios, Boxes, Car seats, Animal carriers (animal handling charge may apply). For more information visit qatarairways.com/baggage.

The Customer is reminded that Qatar Airways’ liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by Qatar Airways’ rules and restrictions including Qatar Airways Conditions of Carriage.

Any costs due to denied booking or carriage based on Qatar Airways Conditions of Carriage or Qatar Airways applicable policies are in the responsibility of the Customer. Neither TUI nor Qatar Airways Group Q.C.S.C  assumes any such liability.

Through this Website, you may purchase vouchers from TUI for the Services (“Vouchers”) offered by the operators in the various destinations. Subject to the policy of the relevant operators, you will receive an email confirmation of your purchase that will contain a voucher confirmation number and a printable version of your voucher.

In order to use your voucher, you must appear in person at the meeting point designated by the relevant operator on time, and present such documents and/or information as may be required by the operator, that may include your confirmation number and/or your printed voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

An operator may also require you to provide an identification document bearing your photo in order to use your voucher. Neither TUI nor the Operator is responsible for lost, destroyed or stolen vouchers or confirmation numbers. Vouchers will be void if the relevant services to be provided are prohibited by law. If you attempt to use a voucher in an unlawful manner, the respective operator may refuse to accept your voucher, and no refunds will be granted.

The Terms of Use for each voucher may vary amongst operators and any restrictions that apply to the use of such voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website.

Vouchers are admission tickets to one-time events: the date(s) and time(s) on which a voucher can be used will be stated on the voucher. If you do not use your vouchers on or by the date(s) noted on such vouchers, except as expressly set forth therein, no refunds will be granted.

Through this Website, you may purchase vouchers from TUI for Airport Transfer offered by the operators in the various destinations. Subject to the policy of the relevant operators, you will receive an email confirmation of your purchase that will contain a voucher confirmation number and a printable version of your voucher.

In order to use your voucher, you must appear in person at the meeting point designated by the relevant operator on time, and present such documents and/or information as may be required by the operator, that may include your confirmation number and/or your printed voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

An operator may also require you to provide an identification document bearing your photo in order to use your voucher. Neither TUI nor the Operator is responsible for lost, destroyed or stolen vouchers or confirmation numbers. Vouchers will be void if the relevant services to be provided are prohibited by law. If you attempt to use a voucher in an unlawful manner (e.g., you attempt to use a voucher for wine tasting when you are under the legal age to do so), the respective operator may refuse to accept your voucher, and no refunds will be granted.

The Terms of Use for each voucher may vary amongst operators and any restrictions that apply to the use of such voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website.

Vouchers are admission tickets to one-time events: the date(s) and time(s) on which a voucher can be used will be stated on the voucher. If you do not use your vouchers on or by the date(s) noted on such vouchers, except as expressly set forth therein, no refunds will be granted.

Vehicle types do not guarantee a specific brand/vehicle, but represent a category of vehicles.

The respective sections in these Terms & Conditions of your product/service combination apply.

• Hotel/Accommodation Bookings
• Flight + Hotels
• Tours & Activities
• Transfers

A booking of combined products/services can be cancelled with refunds only as a whole with cancellation of all products/services of the booking.

TUI may offer promotions on this Website from time to time. Please note that these promotions may involve different conditions and requirements, as may be stipulated by TUI or TUI’s affiliates.

Promo codes promotion:

Promo codes may be made available by TUI from time to time to offer additional savings on selected product/services offered by selected suppliers.

Such promo code promotion may be subjected to a minimum spending requirement, or such other terms and conditions as may be stipulated by TUI on this Website. The promo code promotion may also be subject to availability and made available on a first-come-first-served basis.

Promo codes are valid for the duration of the respective promotion only and only one promo code may be used for each booking. In the event where multiple promo codes are available at the same time, they are not cumulative, and it is at your discretion to select the coupon code that you wish to apply.

Promo codes are not exchangeable for cash, non-transferable and non-refundable.

TUI reserves the absolute right to amend or withdraw a promo code promotion at any time without prior notice and without assigning any reason whatsoever.

You may cancel your booking at any time. Refunds will be provided as per cancellation policy and refunds shows on the Website prior payment for your booking and also stated at the booking confirmation, as per the date you cancel. 

Cancellations are only possible via email, not via phone.

TUI reserves the right to cancel a booking at our sole discretion and for any cause without giving reasons for the rejection/ refusal/ cancellation. The causes may include but not limited to the following:

• Breach of the Terms & Conditions by you
• Suspicion of criminal activity (including but not limited to unauthorized use of a credit or debit card), fraud or theft
• Product/ services not being available or no longer being made available by the supplier, or where the supplier has provided inaccurate price and/or information relating to their products/services
• The provision of inaccurate, erroneous or misleading information by you
• Problems with credit card electronic communications, information or transactions

In certain cases, we may require additional information or verification to validate and confirm the booking. If you choose not to submit the required additional information, reservations will not be completed and will be voided.

For bookings containing a Flight + Hotel products/services:

You are generally not allowed to make any changes and/or cancellation to the Flight + Hotel purchased. Any change of the whole or part of the package will render the initial amount paid forfeited, and you may also lose whatsoever benefit(s) that you may initially be entitled to from the original Flight + Hotel product/service (including but not limited to any savings made and promotion benefits).

For other products/services than Flight + Hotel:

All changes are subject to the respective suppliers’ terms and policies. If allowed, the change may entail charges and fees from the supplier, in addition to TUI’s Fees.

You may also lose whatsoever benefit(s) that you may initially be entitled to from the original Flight + Hotel product/service (including but not limited to any savings made and promotion benefits).

Suppliers might impose a data and time until which a requested change must be done, which we will communicate to you. 

Payment of any cost associated with the change must be done prior that date and time for the change to be possible.

In the event a supplier was to cancel an element of a booking, TUI may at its absolute discretion either choose to cancel that particular booking as a whole or substitute it with another element which is substantially equivalent to the cancelled element. TUI shall not be liable to any cancellation of an element by a supplier and/or the consequences of that element cancellation.

In the event of a refund to the Customer after the deductions of Fees, the relevant amounts will be transferred back by the party of the payment method used to make the original booking. 

Any Admin Fees applied will not be eligible for reimbursement. Customers should note that refunds may take up to 1 month.

TUI does not charge fees when you make a booking.

For changes, cancellations, refunds, these admin fees (“Fees”) apply. Please note Fees are in addition to any cost, charges, fees a supplier might impose. 

Fees are always applicable in the same currency as the booking affected.

The customer making the booking (“Who makes the booking?”) can, subject to the following provisions and the applicable Qatar Airways Privilege Club Terms & Conditions at https://www.qatarairways.com/en/Privilege-Club/terms-and-conditions.html (the “Qatar Airways’ T&Cs”), earn Avios for all products/packages purchased via this Website for their Qatar Airways Privilege Club account. This does also apply to Qatar Airways codeshare flights.

The number of Avios that you can collect is based on the value of the products that you selected. Any changes to the products selected could change the value of the booking and the number of Avios that you can collect. The number of Avios will be finalised after payment has been completed and you have taken your trip or used the products that you booked. For more details, please see our Terms & Conditions and the Privilege Club Terms & Conditions.

Avios cannot be earned for

·         lost, refunded, forfeited, unused or expired bookings, tickets, vouchers, or products

·         bookings cancelled by customer

·         bookings cancelled by TUI due to a Force Majeure event

·         purchases not from TUI but to another party directly, e.g. excess baggage charges paid to the airline, extras or upgrades at the accommodation

Avios will be credited between 4 to 8 weeks after completion once your booked trip/products were completed.

You are responsible for ensuring that any Avios have been properly credited to your Account. You can check your statement online at avios.com.

If Avios have not been credited to your account, you may submit a claim for the missing Avios to TUI’s Customer Service. You must submit your claim within six (6) months of the completion date of your booked trip/products. If the claim is valid, it may take 4 to 8 weeks for Avios to be credited to your Qatar Airways Privilege Club account. 

Please see and note further the applicable Qatar Airways Privilege Club Terms & Conditions at https://www.qatarairways.com/en/Privilege-Club/terms-and-conditions.html. In case of inconsistencies between these T&Cs and the Qatar Airways Privilege Club Terms & Conditions, the provisions in these Terms & Conditions shall prevail.

Subject to the limitations set out in Qatar Airways’ T&Cs, Avios can be redeemed for all products/packages purchased via this Website.

You may also redeem a lower number of Avios for products/packages purchased and pay the balance in cash. However, the Avios required to purchase a Holiday Booking varies according to the holiday package selected. Members must have the required minimum of 2,000 Avios in order to use Avios for their Holiday Booking payment. The cash portion will be quoted in the applicable currency. This value will be rounded up based on the currency used for payment.

You can redeem Avios through your Account or submit a request from your logged-in area at qatarairways.com/PrivilegeClub by contacting our designated Privilege Club Member Service Centre before completing the Holiday Package booking and the payment process. Your Avios must be credited to your Account and be valid when you undertake the booking. Expired Avios cannot be redeemed.

The value of Avios might change. We reserve the right to adjust the value of Avios according to Qatar Airways' specifications.

Star ratings is only a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another.

Whilst we endeavour to ensure that property images and descriptions of products/services and facilities displayed on TUI are an accurate and up to date representation, we cannot guarantee this always to be the case as we obtain this information from our suppliers. The images and information are provided to give a general impression of the product/service.

Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots.

The rating system on this Website is provided for your reference only, and TUI does not guarantee the accuracy of the ratings. The existing ratings are based on information given by third parties such as suppliers, users or other review websites.

It is possible that, from time to time activities offered by the suppliers that are shown in the description of the hotel on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved. 

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the suppliers.

If hotel meals are part of a booking, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the booking. Hotel stay which includes main meals generally commence with dinner on the day after arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the customer will bear the cost of buying it.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally must be paid locally. The Customer and Travellers are exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. If taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.

An electronic ticket is a ticket with no physical form. When using this type of ticket, Travellers may check-in online on Qatar Airways website (where permitted by Qatar Airways, via phone using the Qatar Airways mobile application or via check-in desk of Qatar Airways. Customers must strictly observe the times for check- in.

The Customer is reminded that Qatar Airways’ liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by Qatar Airways’ rules and restrictions including Qatar Airways Conditions of Carriage.

The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

The information, software, products, and services provided through TUI online may include inaccuracies or typographical errors.

Wholesalers, Qatar Airways, hotels and other suppliers providing travel or other services for TUI online are independent contractors and not agents or employees of TUI are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

TUI have no liability and will make no refund or compensation in the event of any delay, cancellation. Overbooking, strike, force majeure, or other causes beyond their direct control and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall TUI  and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of the TUI  online or with the delay or inability to use TUI  online, or for any information, software, products, and services obtained through TUI  or otherwise arising out of the use of TUI  online, whether based on contract (including fundamental breach), tort, strict liability, or otherwise, even if TUI  and/or their respective suppliers have been advised of the possibility of damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

These Terms & Conditions are governed exclusively by and are to be interpreted in accordance with the Laws of Malaysia. Any and all actions, disputes or controversies arising out of or in relation to these Terms & Conditions and/or the use of this Site shall be submitted to the exclusive jurisdiction of the court of Malaysia.

You agree that you will bring any claim or cause of action arising from or relating your access or use of this Site within two (2) years from the date on which such claim or action shall arise or accrued, failing which you shall be deemed to have irrevocably waived your cause of action against TUI.

TUI shall not be held liable for any non-performance or violation of these Terms, or any damage or harm to users caused by act or condition beyond its reasonable control (“Force Majeure Event”). Force Majeure Event shall include but not limited to natural disaster, epidemic, riot, war, embargo, sanctions, changes in laws or regulations, civil disorder, labour strikes, government imposed travel restrictions (at our origin or at your destination) and so forth.

If any one or more of the provisions of these Terms is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions hereof shall not be affected in any way or impaired thereby.

Failure by TUI to enforce any provision of these Terms at any time shall not be construed as a waiver of TUI’s right to enforce the breach of such provision or any other provision in these Terms, or as a waiver of any continuing, succeeding or subsequent breach of any provision or other provisions of these Terms.

We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience. See the TUI Privacy Notice for more information. Cookies are small data files uploaded on your device when you visit any website or mobile app. Cookies allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our Website and mobile apps, and we use them to improve your customer experience. See the TUI Cookie Notice for more information.  

All notices, demands or other communications required to be given or made to TUI shall be made in writing and delivered by personal service, prepaid registered post or email at the address, and/or email address as set out hereunder (or to such other address and/or email address as may be notified by TUI to you from time to time).

Tel: +60 16 299 9752

Email: customercare.qatarairwaysholidays@tui.com

Mail: TUI International Holiday (Malaysia) Sdn. Bhd.

B1-26-6, SOHO Suites@KLCC

No. 20 Jalan Perak, 

50450 Kuala Lumpur

Wilayah Persekutuan

Malaysia