If you are facing an issue related to airfare display or private airfares, please raise your query by providing details of the error including a screenshot.

If you are facing payment-related issues, you can raise your query and we will assist you.

If you are facing an issue pertaining to Ticketing Time Limits or Revenue Integrity areas, you can raise your query and we will assist you.

if you are facing any issue pertaining to adding an ancillary service, you can raise your query along with the booking as well as respective ancillary details and we will assist you.

Please use Name correction self-service to update your name record on a PNR*

Once name correction /change has been performed, please note that reissuance is mandatory as per QR policy. Please use our Live Chat service to have your ticket reissued.

*After mandatory reissuance, the NDC booking will not synchronize with the NDC platforms, and further changes can be performed only through QR Live Chat.

*Name correction /changes are permitted as per QR policy only.

*This process needs to be performed after ticket issuance at all times as the NDC booking will not synchronize on the platform after amendment, hence will prevent ticket issuance if amended before issuance.

If the platform you are using does not support the Split functionality, please use our Split PNR self-service feature, to split a PNR. You can then use our Live Chat service to modify your NDC booking.

*After a Split, the NDC booking will not sync with the NDC Platforms, and further changes can be performed through QR Live Chat only

Please use our Live Chat feature for assistance in below scenarios:

• Cancel itinerary and leave the ticket open for future use
• Split and cancel booking for one or more passengers 
• Amending a booking that is no longer synchonized in NDC platforms
• Quotation of an itinerary that is no longer synchonized in NDC platforms
• Addition of an Infant after ticket issuance
• Reissue in case of involuntary changes (schedule change)
• Reissue of a fully unutilized ticket that is no longer synchorinzed in NDC platform
• Rebooking a passenger after a No-Show

*All scenarios above will proceed as per QR policy for each respective scenario

• Please use our Live Chat feature in order to request a refundable EMD (processed and emailed to the travel agent within 48 hours upon receiving the request) which can then be submitted to your local QR station where the EMD will be processed and an ACM of the refundable value will be raised
• If there has been a schedule change etc. and waiver applicable for penalty, the same will be applied by the local station based on QR schedule change policy

Please use our Live Chat feature in order to add or edit passport details as required. Alternatively this is also possible while performing the online check-in.

If you are facing an issue related to airfare display or private airfares, please raise your query by providing details of the error including a screenshot.

If you are facing payment-related issues, you can raise your query and we will assist you.

If you are facing an issue pertaining to Ticketing Time Limits or Revenue Integrity areas, you can raise your query and we will assist you.

if you are facing any issue pertaining to adding an ancillary service, you can raise your query along with the booking as well as respective ancillary details and we will assist you.