Oryx Connect | Qatar Airways

MDD VerticaFare Tracking ID	Dynamic Fare Tracking ID	Histogram Fare Tracking ID	Fares Strip Fare Tracking ID	Boxever Tracking ID	Boxever ML Tracking ID	Homepage Fares Tracking ID	Boxever Offers Tracking ID	Header Checkin ID	Manage Booking Checkin ID	BPG Desktop ID	BPG Mobile ID	Complement Journey Link IID	Search Results - Manage Booking IID	New Destinationprice Discover cta IID	Content Strip Manual Fares IID	Content Strip Dynamic Fares IID
ALL60431240	ALL54330180	ALL62332760		ALL59705690	ALL21786150 (DefaultValue)	ALL11101210		ALL75955700 (DefaultValue)	ALL65919200 (DefaultValue)	ALL50312570 (DefaultValue)	ALL54261150 (Default Value)		ALL29548590 (Default Value)	ALL40778730	ALL96603970

Onboarding
Support
Benefits
Functionalities

Introducing Oryx Connect

Our New Distribution Capability (NDC) programme.

Qatar Airways is extending its five-star experience to trade partners with the launch of our New Distribution Capability (NDC) programme, Oryx Connect.

Qatar Airways is enhancing and adding more flexibility to its NDC programme, Oryx Connect by providing more rich content and more accessibility via multiple aggregator platforms including Amadeus, Travelport and Sabre.

Oryx Connect will offer next-level retailing for our joint customers. It will enable trade partners to access more rich content including Fare Families and a selection of ancillary services, such as baggage and seats selection.

NDC onboarding guidelines

Oryx Direct

Interact with us via a direct connect API (Application Programming Interface), giving you access to our offers, flight availability, fares and ancillary products. This will require dedicated IT resources for the integration.
Oryx Link

Connect through approved aggregators who combine NDC content from multiple airlines in their platform, these aggregators will offer you the opportunity to access our content without having to undertake extensive technical development or integration.

Aggregator list
Oryx Portal

Fast, free and easy access to NDC content and offers, via our user-friendly and web-based booking portal. It requires only an internet connection, technical integration will not be required and you can use without any implementation or setup fees.

For agents who wish to create a wallet through IFG (IATA Financial Getway) in order to Trade with QR or if you need more details on the Bilateral Credit Limit process, please refer to the FAQs.

Oryx Connect Benefits & Capabilities

We welcome all trade partners to join Oryx Connect to benefit from full offer and order management capabilities from booking, servicing, ticketing and payment.

This includes intuitive display of Qatar Airways’ Classic, Convenience, Comfort and Elite fares, helping them deliver the most suitable product offering to customers. They will also have access to a variety of ancillary products and service offerings, such as selecting Preferred Seats and adding Special Service Requests.

Payment options include industry-standard settlement methods, such as BSP/ARC cash and card, IATA EasyPay and direct settlement on applicable markets.

NDC Features:

Accessibility

The choice of three access options for NDC for the flexibility to suit your need

Propositions

Our Fare Family upsell propositions and benefits will be easy to review and select

Subscription

Any approved trade partner can join by subscribing to Oryx Connect programme via Trade Portal registration pages. Existing partners connected through Amadeus, Travelport or Sabre don’t need to register although we recommend that for the enhanced servicing and support functions

Oryx Portal

Any approved trade partner on the applicable markets can start using Oryx Portal without technical development or additional charges.

The NDC Standard:

New Distribution Capability (NDC) is a travel industry-supported transmission standard launched by IATA for the development and market adoption of a XML-based data transmission, that will address the limitations of the current distribution technology.

The NDC Standard enhances the capability of communications between airlines and travel agents and enables the travel industry to transform the way air products are retailed to corporations, leisure and business travelers.

For more information click below

Learn more

Oryx Connect, Our new distribution capability programme

Qatar Airways is extending its five-star experience to trade partners with the launch of our New Distribution Capability (NDC) programme, Oryx Connect.

Benefit from the latest technologies to easily access our products and services.

Registration Guidelines

Connect through approved aggregators who combin NDC content from multiple airlines in their platform

Qatar Airways approved aggregators	Company profile and introduction	Supported QR NDC version	Register at
AARON GROUP	AARON GROUP offers flight retailing solutions and NDC content to OTAs, TMCs and offline agencies.	FLX 17.2, Altea NDC 18.1	https://www.aarongroup.com/en/flight-solution-for-travel-agency
Aeronology	Aeronology provides full service NDC solutions for all travel businesses (IATA or Non IATA), combining GDS’s and NDC on one screen (Shop, Book, Reshop & Reissue and Ancillary Services).	FLX 17.2	https://www.aeronology.travel/ Contact us form.
Amadeus Travel Platform (NDC-X)	Access NDC offers using Amadeus Travel Platform (Sell Connect UI)	Altea NDC 18.1	For more information reach out to your local Amadeus representative
Clarity Travel Technology Solutions	Clarity Travel Technology Solutions has been providing travel technology solutions to airlines, travel agencies, TMC’s, OTA’s around the world. We offer advanced Internet Booking Engines and highly-efficient API integrated travel technology solutions for global customers.	FLX 17.2	https://clarityndc.com/sign-up/
Duffel	Duffel is a travel technology company working to rebuild the infrastructure that underpins the travel industry.	FLX 17.2	https://duffel.com/#
FLYHUB	FLYHUB is an online travel consolidator and travel technology aggregator. Flyhub, is a subsidiary of Japanese public-listed travel company H.I.S. CO. LTD.	FLX 17.2	https://www.flyhub.com/
Sabre 360 (Beyond NDC)	Access NDC offers using Sabre Red 360, or the Sabre Offer and Order APIs	Altea NDC 18.1	For more information reach out to your local Sabre representative
TPConnects Technologies	TPConnects offers One-Stop solutions for Travel Sellers to adopt NDC by offering multiple products - aggregator solution, NDC API for OTA's, TMC's and NDCMarketplace.com.	FLX 17.2	https://tpconnects.com/
Travelfusion	Travelfusion is a content aggregator for OTAs, tour operators, corporate travel, travel meta-search and E-Commerce Travel Sites.	FLX 17.2	https://corporate.travelfusion.com/resources/ndc-registration/qatar-airways
TravelNDC	TravelNDC provides NDC aggregator and OBT/API service for all kinds of sellers, especially for Consolidators, OTAs and TMCs.	FLX 17.2, Altea NDC 18.1	http://www.travelndc.cn
Travelsky	Access NDC offers using Travelsky platform (AGGSKY)	Altea NDC 18.1	For more information reach out to your local Travelsky representative
Travvise	Travvise develops solutions that help travel organizations integrate processes and consolidate their inventory.	Altea NDC 18.1	http://travvise.com/
Verteil	Verteil Technologies builds advanced direct connect technologies for airlines and travel agencies.	FLX 17.2, Altea NDC 18.1	https://www.verteil.com/
Please note that the platform capabilities vary depending on the version they are connected to

Enhanced servicing capabilities through Trade Portal:

We encourage all our trade partners to register via Trade Portal in order to receive additional servicing capabilities.

We understand that NDC is evolving and in order to support our Trade Partners we have developed workarounds within Trade Portal.

NDC Support Desk can be accessed from here

Download the NDC support desk reference guide here.

Some of these include and are not limited to:

- In a case where a split is not supported by your platform, then the same can be done via the portal

- Ability to add passport details on a reservation

- Ability to add special meal requests

- Ability to add ancillary services (excess baggage /preferred seating etc.)

- Assistance with name correction /change scenarios (as per Qatar Airways’ name change policy)

*PS: by performing these activities via trade portal the trade partner may not be able to see the changes on their platform side within the PNR
Areas of support:

We can assist with:

Problems related to fare filing (NDC Shopping and Offers)

Incident management & troubleshooting in case of functional issues or workarounds

Queries on workarounds:

- Servicing PNR

- Revalidation /Re-issuance

- Schedule changes

- Split & add service

Issues in ancillaries related to services offered by Qatar Airways

Ticketing & Time limit related inconsistencies (NDC Order related)

Revenue Integrity related queries

Payment related problems & failures

Error investigation and resolution

Qatar Airways policy queries related to NDC

We cannot assist with:

Changes to live bookings*

Refunds or EMD issuance

Grant ticketing authority

*If you are connecting via 3rd party provider, please raise your issues with your service provider first, before contacting our NDC Support Team
Contact details:

NDC Support is available Sundays to Thursdays from 0700-1530 Doha Time through ndcsupport@qatarairways.com.qa

Outside of work hours our call centre can be contacted through +974 4023 0000 for urgent cases where the departure is within 24 hours or else use the chat function which is available in trade portal 24/7
Reach Out to Us!

Implementing NDC does require overcoming some challenges, and we at Qatar Airways pursue to ensure that you have the support in order to encourage and guide you through this journey of change.

Based on your preference, please select how best we can support you today. As we are committed to your journey with us, we reassure to attend to your query as soon possible.

To address any immediate concerns you may have, please feel free to check the:

FAQs

QR NDC Functionality Table

NDC features	Qatar Airways’ NDC API features (Frequently used Servicing functionalities) As of 01/11/2022	GDS EDIFACT	Qatar Airways’ NDC API
Order cancellation parameters	Ability to cancel an Order (PNR)	✓	✓
	Cancel Order (PNR) prior to document issuance	✓	✓
	Void and cancel an Order (PNR) after document issuance	✓	✓
Miscellaneous servicing parameters	Add passenger details in an Order (email, phone, corporate identifier, loyalty number)	✓	✓
	Update passenger details in an Order (email, phone, corporate identifier, loyalty number)	✓	X
	Name Change	✓	X
	Ability to divide Order (split PNR)	✓	✓
	Display Ticket Record	✓	X
	Paid and Free Seat Selection, recognition of loyalty status (pre and post air segment document issuance)	✓	✓
	PNR Queues are supported	✓	✓
	Sales Report	✓	✓
	Ancillary products – baggage /preferred seats (pre-ticketing)	✓	✓
	Ancillary products – baggage /preferred seats (post-ticketing) *Limited functionality at present	✓	✓*
	Add SSRs (wheelchairs, special meals, etc.)	✓	✓
Exchanges parameters	Change of itinerary in an existing Order	✓	✓
	Exchange with an additional collection	✓	✓
	Exchange resulting in a residual value	X	✓
	Exchange an EDIFACT issued ticket for an NDC Order	X	X
	Exchange an NDC Order to an EDIFACT issued ticket	X	X
Schedule change parameters	Agent to receive Schedule Change notifications in real-time. Orders will be automatically updated	N/A	✓
Schedule change parameters	Ability to apply Schedule Change (SKCHG) waiver	✓	X
Fare type parameters	Corporate fares	✓	✓
	Unaccompanied Minor	✓	X
	Private fares	✓	✓
	Passenger typology: ADT, CHD, INF & others	✓	✓
Search type parameters	One Way /Return Trip /Open Jaw	✓	✓
	Multi-Destination (max 4 on NDC)	✓	✓
	Multi-Pax	✓	✓
	Mix-Cabin	✓	✓
Payment type parameters	BSP /Credit Card /Lodge Card /Easy Pay	✓	✓
Payment type parameters	In-Exchange of EMD	✓	X
After Issuance parameters	VOID	✓	✓
After Issuance parameters	Refund (Full /Partial)	✓	✓

NDC Features

QR NDC Functionality Table

NDC features	Qatar Airways’ NDC API features (Frequently used Servicing functionalities) As of 01/11/2022	GDS EDIFACT	Qatar Airways’ NDC API
Order cancellation parameters	Ability to cancel an Order (PNR)	✓	✓
	Cancel Order (PNR) prior to document issuance	✓	✓
	Void and cancel an Order (PNR) after document issuance	✓	✓
Miscellaneous servicing parameters	Add passenger details in an Order (email, phone, corporate identifier, loyalty number)	✓	✓
	Update passenger details in an Order (email, phone, corporate identifier, loyalty number)	✓	X
	Name Change	✓	X
	Ability to divide Order (split PNR)	✓	✓
	Display Ticket Record	✓	X
	Paid and Free Seat Selection, recognition of loyalty status (pre and post air segment document issuance)	✓	✓
	PNR Queues are supported	✓	✓
	Sales Report	✓	✓
	Ancillary products – baggage /preferred seats (pre-ticketing)	✓	✓
	Ancillary products – baggage /preferred seats (post-ticketing) *Limited functionality at present	✓	✓*
	Add SSRs (wheelchairs, special meals, etc.)	✓	✓
Exchanges parameters	Change of itinerary in an existing Order	✓	✓
	Exchange with an additional collection	✓	✓
	Exchange resulting in a residual value	X	✓
	Exchange an EDIFACT issued ticket for an NDC Order	X	X
	Exchange an NDC Order to an EDIFACT issued ticket	X	X
Schedule change parameters	Agent to receive Schedule Change notifications in real-time. Orders will be automatically updated	N/A	✓
Schedule change parameters	Ability to apply Schedule Change (SKCHG) waiver	✓	X
Fare type parameters	Corporate fares	✓	✓
	Unaccompanied Minor	✓	X
	Private fares	✓	✓
	Passenger typology: ADT, CHD, INF & others	✓	✓
Search type parameters	One Way /Return Trip /Open Jaw	✓	✓
	Multi-Destination (max 4 on NDC)	✓	✓
	Multi-Pax	✓	✓
	Mix-Cabin	✓	✓
Payment type parameters	BSP /Credit Card /Lodge Card /Easy Pay	✓	✓
Payment type parameters	In-Exchange of EMD	✓	X
After Issuance parameters	VOID	✓	✓
After Issuance parameters	Refund (Full /Partial)	✓	✓

Contact details:

NDC Support is available Sundays to Thursdays from 0700-1530 Doha Time through – ndcsupport@qatarairways.com.qa

Outside of work hours our call centre can be contacted through +974 4023 0000 for urgent cases where the departure is within 24 hours or else use the chat function which is available in trade portal 24/7

The Americas

Europe

Africa

Middle East GCC

Asia-Pacific

The Americas

Europe

Africa

Middle East GCC

Asia-Pacific

Introducing
Oryx Connect

Introducing
Oryx Connect

Introducing Oryx Connect

Oryx Direct

Oryx Link

Oryx Portal

The NDC Standard:

Oryx Connect, Our new distribution capability programme

Enhanced servicing capabilities through Trade Portal:

Some of these include and are not limited to:

Areas of support:

Contact details:

Reach Out to Us!

QR NDC Functionality Table

NDC Features

QR NDC Functionality Table

Contact details:

Search

The Americas

Europe

Africa

Middle East GCC

Asia-Pacific

About Trade Portal

QCruise

FAQs

The Americas

Europe

Africa

Middle East GCC

Asia-Pacific

IntroducingOryx Connect

IntroducingOryx Connect

Introducing Oryx Connect

Oryx Direct

Oryx Link

Oryx Portal

The NDC Standard:

Oryx Connect, Our new distribution capability programme

Registration Guidelines

Enhanced servicing capabilities through Trade Portal:

Some of these include and are not limited to:

Areas of support:

Contact details:

Reach Out to Us!

QR NDC Functionality Table

NDC Features

QR NDC Functionality Table

Contact details:

Introducing
Oryx Connect

Introducing
Oryx Connect