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Guidelines for flights to/from the Middle East

Effective Date: Thursday, 12 December 2024

These guidelines have been published for confirmed 157 tickets on QR operating or code-share flights to/from Iran, Iraq, Jordan and Lebanon which are impacted by schedule change (flight cancellation, misconnection or retiming more than two hours):

Original travel by

16 January 2025

Rebooking/Rerouting

  • Two free reissues permitted on QR operated flights to/from Armenia/Azerbaijan/Bahrain/Cyprus/Egypt/Georgia/Iran/Iraq/Jordan/Kuwait/Lebanon/Oman/Qatar /Saudi Arabia/Turkey/UAE for travel:
 
 
  • - on/before 14 December 2024 in the lowest available RBD
  • - on/after 15 December 2024 and on/before 15 January 2025 in the same RBD as original, or if not available, up to next three higher RBDs
  • - on/after 16 January 2025 and on/before 31 January 2025 in the lowest available RBD

 

  •  
  •  
  • May include feeder on the operating flight of the same OAL (except of LH) and gateway into the OAL RBD permitted according to ticketed Fare Basis:

 

  •  
  •   

 

 

Examples

 

 

Original routing

New routing

 

 

USM QR/PG X/BKK QR X/DOH QR BGW

USM PG X/BKK QR X/DOH QR BGW/BSR/DXB

Permitted

USM QR/PG X/BKK QR X/DOH QR BGW

HKT/KUL PG X/BKK QR X/DOH QR/RJ X/AMM RJ BGW/BSR/DXB

Not permitted

 

  •  
 
 
  • Tickets to/from Beirut (BEY) on QR operated flights with original departure date on/after 15 December 2024 and on/before 12 January 2024:
 
 
  • - One free reissue permitted on QR operated flights to/from BEY within (+/-) 3 days from original into the lowest available RBD 
 
  • Must not re-protect to higher cabin
 
  •  
  • May rebook/reroute or constitute open-jaw (e.g. DOH-THR-DOH can be rerouted for DOH-AUH/-AMM-DOH) to match the original length of stay

Endorsement

SKCHG COMM1118

Refund

  • - Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges and fully unutilized I6 tax)

Included

  • - Confirmed tickets issued in FIT PNRs
 
  • - Rebooking on QR marketing flights when operated by 6E, AA (DOH-PHL v.v.), AT (DOH-CMN v.v.), AY (DOH-ARN/CPH/HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (DOH-MAD v.v.), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOH-KUL v.v.), WY (when no operating flight number is published)
 
  • - Waiver for ancillary services

Not included

  • - No-show waiver

 

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