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Guidelines for flights to/from the Middle East

Effective Date: Monday, 25 November  2024

  • Passenger Guidelines – Security Situation in Lebanon – COMM1111 stand cancelled with immediate effect
  • Passenger Guidelines – Flights to/from Iran, Iraq and Jordan – COMM1115 stand cancelled with immediate effect

These guidelines have been published for confirmed 157 tickets on QR operating or codeshare flights to/from Iran, Iraq, Jordan and Lebanon which are impacted by schedule change (flight cancellation, misconnection or retiming more than two hours hours):

Original Travel by

16 January 2025

Rebooking/Rerouting

Two free reissues permitted on QR operated flights to/from Armenia/Azerbaijan/Bahrain/Cyprus/Egypt/Georgia/Iran/Iraq/ Jordan/Kuwait/Lebanon/Oman/Qatar/Saudi Arabia/Turkey/UAE for travel:

  • On/before 14 December 2024 in the lowest available RBD in the same cabin
  • On/after 15 December 2024 and on/before 15 January 2025 in the same RBD as original or if not available, up to next three higher RBDs within the same cabin
  • On/after 16 January 2025 and on/before 31 January 2025 in the lowest available RBD in the same cabin

May include feeder on the operating flight of the same OAL (except of LH) and gateway into the OAL RBD permitted according to ticketed Fare Basis:

Permitted Example:

Original routing USM QR/PG X/BKK QR X/DOH QR BGW

New routing USM PG X/BKK QR X/DOH QR BGW/BSR/DXB

Not permitted Example:

Original routing USM QR/PG X/BKK QR X/DOH QR BGW

New routing HKT/KUL PG X/BKK QR X/DOH QR/RJ X/AMM RJ BGW/BSR/DX

Must not re-protect to higher cabin

May rebook/reroute or constitute open-jaw (e.g. DOH-THR-DOH can be rerouted for DOH-AUH/-AMM-DOH) to match the original length of stay 

Endorsement

SKCHG COMM1118

Refund

  • Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges and fully unutilized I6 tax)
  • No refund waiver applies if original flight has been retimed back to original departure/arrival time (e.g. back to night operation, etc.)

Included

  • Confirmed tickets issued in FIT PNRs 
  • Rebooking on QR marketing flights when operated by 6E, AA (DOHPHL v.v.), AT (DOH-CMN v.v.), AY (DOH-ARN/CPH/HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (DOHMAD v.v.), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOHKUL v.v.) 
  • Waiver for ancillary services

Not included

  • No-show waiver

Please contact QR if:

  • Original travel includes code-share (except of those specified above) and/or interline flights - 
  • Passengers are booked in Group/TO PNRs

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