More choices with our
strategic partner Virgin Australia

Pursuant to the interim authorization granted by the ACCC in November 2024, Virgin Australia and Qatar Airways are required to protect and support passengers who purchased tickets for the New Services if final regulatory approvals, anticipated in March-April 2025, are not granted.

In such circumstances, Virgin Australia and Qatar Airways must rebook passengers onto suitable existing Qatar Airways operated services wherever possible.

If circumstances do not allow this, Virgin Australia and Qatar Airways will fully refund the New Services tickets, as well as compensate passengers for any reasonably foreseeable costs incurred as a result of the cancellation of the New Services. “Reasonably foreseeable costs” may include, but is not limited to, non-refundable accommodation, onward connections, ground transportation, tour bookings and visa fees. 

For flights to/from the US and Canada, the MCT would be 85 mins. For all other flights 60 mins, as per existing Qatar Airways flight MCTs.

New Service Flights will be operated on a Qatar Airways-configured Boeing 777-300ER*. The aircraft will have a 2-class configuration as per Qatar Airways’ existing Australian B777-300ER services. This will contain 42 Qsuite Business Class seats and 312 Economy Class seats with Qatar Airways cabin crew and service levels*.

Boeing 777-300ER aircrafts are expected to be equipped with Starlink high-speed internet. The Starlink- equipped aircraft will operate on select routes as Qatar Airways pushes forward its roll-out plans *

Separated items of aircraft configuration and Starlink to avoid confusion and clear reference to “terms & conditions apply”.

Customers will be able to book these flights via our trade partners and direct channels. 

STPC will be permitted on any documents which are issued on a Qatar Airways marketed flight, as long as the other eligibility criteria of STPC are satisfied. Criteria for STPC are addressed on the Qatar Airways Trade Portal (https://www.qatarairways.com/tradeportal/en-qa/policies/STPC.html).  

For more details, please contact your Qatar Airways Sales Representative.

The Qatar Airways Stopover Package can also be accessed for customers travelling on 157 and 795 documents including New Service Flights. 

Yes, New Service Flights can be booked on a 157 document with onward connections to all of our partners, including British Airways, Iberia, American Airlines and others. 

Yes, baggage allowances on 157 documents will be honoured as per the ticketed fare rules.

At the moment, Ancillary Services are unable to be purchased on New Service Flights. Qatar Airways and Virgin Australia are working closely to enable Ancillary Services pre-purchase capabilities. This includes Seat Selection, Pre-paid Baggage and Upgrades.

We will provide updates on this topic in future releases of this document. 

GDS bookings for Economy Class Seat Selection on QR/VA flights* are only available through the Trade Portal, Manage My Booking on qatarairways.com, NDC and our Contact Centers. However, Business Class Seat Selection can still be accessed through the GDS.

Seat selection for Business Class will remain available through the GDS process

For more information on the paid seat selection policy, please refer to this section.

The approval process for passengers who require medical clearance with medical forms will be addressed in future releases of this document.

However, Special Service Requests (SSR) for visually (BLND) or hearing (DEAF) impaired customers, in addition to wheelchairs for customers who are unable to walk long distances (WCHR) or climb stairs (WCHS) can be requested on New Service Flights.

Other Wheelchair assistance SSRs (e.g. WCHC, WCBD, WCBW) will be addressed in future releases of this document. 

Standard SSR meal codes can be requested via GDS, provided that the meal is auto-confirmed. Other meal types (e.g. SPML) will be addressed in future releases of this document. 

We will provide updates on this topic in future releases of this document.

Yes, bassinets will be provided on the New Service Flights. Free bassinet seat selection is available on 157 documents, following the seat selection process mentioned in the ‘Ancillary Services’ section of this document. BSCT SSR will be addressed in future releases of this document.

We will provide updates on this topic in future releases of this document. 

We will provide updates on this topic in future releases of this document. 

We will provide updates on this topic in future releases of this document. 

We will provide updates on this topic in future releases of this document. 

We will provide updates on this topic in future releases of this document. 

Yes, in most cases, current Qatar Airways private products on 157 documents will be applicable and have been activated on New Service Flights. For further information, please contact your Account Manager. 

Yes, Qrewards earned will be recognised on New Service Flights on 157 documents. 

Customers on 157 documents can contact the Qatar Airways Contact Centre. 

Yes, Name Changes and Name Corrections are as per existing Qatar Airways policies for 157 documents.

Infants can be added to existing bookings with New Service Flights for 157 documents by contacting the Qatar Airways Contact Centre. 

As per current QR fare rules and policies on 157 documents. 

Privilege Club (PC) and Velocity Frequent Flyer (VFF) members will be able to obtain Extra Baggage and Lounge Access as per their tier allowances. A detailed overview of loyalty benefits will be addressed in future releases of this document. 

oneworld members do not receive any oneworld benefits on new flights operated by Virgin Australia.

This includes points accrual, status points accrual, and oneworld priority benefits. As per oneworld principles and bilateral agreements, the carrier must be part of the oneworld alliance for members of other oneworld member airlines to enjoy these benefits.