Self-Services FAQs
Self-Services FAQs
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Who can perform name correction/change?Any Trade Portal registered user can perform name correction, and change, on PNRs that are either booked or issued by the travel agency.
Under what circumstances is name correction/change allowed?Below are the scenarios where name correction/change is allowed:
- Modification of first name due to spelling errors
- Addition or deletion of middle name
- Rearrangement of name (transpose)
- Legal name changes
- Infant addition/deletion
- Title changes
- Category changes from infant to child or child to adult
Can I request name correction/change for partially-flown PNRs?No, currently this is not allowed on Trade Portal.
Do I need to reissue the ticket once name correction/change has been submitted?Yes, once the request is approved, you will need to re-issue the ticket.
Will the PNR be automatically updated once name correction has been approved?The name in the PNR will be updated automatically once the request is approved.
Do I need to contact QR office for name correction/change?Name correction/change for all travel agents issued with PNRs must be done within the Trade Portal. If you don’t have an account, please register for the Trade Portal through the following link:
https://www.qatarairways.com/tradeportal/en/registration.html
Can I submit name correction for PNRs that are issued by another travel agency?No, the PNR must be issued by your travel agency, and only your agency can raise a request.
Can a non-IATA agent submit a name correction request?Yes, PNRs booked by non-IATA agents can perform the service. However, the PNR booking office ID and registered non-IATA agent office ID should match.
Who should we contact when we get an error on name correction/change requests?You can always reach out to QR local sales operations team. Alternatively, you can send an email to tradeportal@qatarairways.com.qa
Under what circumstances is it not possible to request name correction/change online?Name correction/change is not allowed in the scenarios below:
- Itinerary includes interline segments and/or a codeshare airline
- Partially flown PNRs
- Swap with another new name
- PNRs issued by other travel agencies
- Changes after check in
Can I submit a legal name change request on the online Trade Portal?Yes, you can submit the request online. Upon approval, you can re-issue the ticket.
What documents are mandatory for legal name change requests submitted online?In case of legal name change, or last name change, or any changes more than 3 characters, travel agencies should upload any one of the documents below:
- 1)Passport copy
- 2)Birth certificate
- 3)Legal document
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What is Qsuite Quad?
Seats located in the centre of the business cabin, which form the QUAD, and double beds, are marked as ‘Preferential’.
What is Qsuite Quad access self-service?This service enables agents to unlock the Quad in the Qsuite cabin so that they can choose the seats for their customers. This process helps to unlock the seat map. However, the agent needs to select the seats on GDS.
How long does it take to unblock the Quad?As soon as you raise the request, the Quad will be unblocked and the agent will be able to perform seat selection on GDS.
Can I raise self-service for all PNRs?Flights that are configured with the Qsuite cabin, and have PNRs for more than two passengers, are eligible for Qsuite Quad service.
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Who can perform OKTB self-service?
Any marine agent who is approved to use this service by the QR team.
How can I get access to OKTB self-service?If you are a marine agent, then you can raise a request to get access. All you need to do is sign the “indemnity form” and submit it through Trade Portal.
Once QR team approves your request, you can have full and immediate access to OKT3.
How long does it take to complete an OKTB for my customer?If you have access to OKTB self-service, you can have it done immediately by entering the PNR of your customer and submitting the request.
