Ancillary Products Involuntary Scenarios - Handling procedures
Below guideline is applicable for all Ancillary Products impacted due to any Involuntary scenarios to proactively re-accommodate services or refund the service through any QR CTO/Contact Centers/ATO/Ground services /Customer Care Team and Travel agencies. This applies for any time of customer journey cycle in pre-departure / irregular operation / post departure of flight
IMPORTANT NOTE : - All Refund eligible scenarios EMD refund must be proceessed with a remark "ANC INVOL RFND" for Revenue Audit Reference
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