Effective Date: Friday, 21 March 2025
These guidelines have been published for passengers who are holding confirmed 157 tickets and are impacted by closure of London Heathrow (LHR) airport:
| Original flights | QR flights to/from LHR |
| Original travel | On/after 21 March 2025 and on/before 22 March 2025 |
| Rebooking | Permitted on QR operated flights for travel within (+/-) 21 days from original into the lowest available RBD in the same cabin: - same origin/destination - different origin destination within UK or Europe • For tickets where original connection includes OAL (code-share and/or interline): - Permitted on QR and/or OAL operated flights for travel within (+/-) 2 days from original into the lowest available RBD in the same cabin, same origin, destination |
| Reissue waiver | One free reissue permitted |
| Endorsement | INVOL COMM1125 |
| Refund | • Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges) |
| Included | • Confirmed tickets issued in FIT or Group/TO PNRs • Rebooking on QR marketing flights when operated by 6E, AA (DOH-PHL v.v.), AT (DOH-CMN v.v.), AY (DOH-HEL v.v.), BA (LON-DOH v.v.), CZ (DOH-CAN v.v.), GA (DOH-CGK v.v.), IB (DOH-MAD v.v.), JL (DOH-HND v.v.), MF (DOH-PKX/XMN v.v.), MH (DOH-KUL v.v.) • Match original length of stay, or in case of non-daily operation up to (+/-) 7 days (within one reissue transaction) and must not include rebooking on OAL (code-share and/or interline) • Rebooking fee waiver • No-show waiver • Waiver for ancillary services |