Preferred Seating Purchase
Preferred Seating Purchase
Ancillary Services are optional services that a passenger can purchase in combination with an airline ticket. This document gives an overview of Qatar Airways Preferred Seat purchase option through Travel agencies.
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Preferred Seat - Ancillary Service:
Ancillary Services are optional services that a passenger can purchase in combination with an airline ticket. This document gives an overview of Qatar Airways Preferred Seat purchase option through Travel agencies.
Seat Selection Product features Fare Family – Cabin Economy Flexi Value Saver Promo Y, B, H K, M, L, V N, S W, O, T, Q Comfort Seats
(Front rows of Economy cabin, A380 Lower deck front cabin, Upper Deck All economy)✔ ✔ $ $ Extra Leg room seats
(Including Bulkhead, Exit and Leg Space)✔ ✔ $ $ QR Platinum & GOLD Privilege Club members & Accompanying pax in same booking reference (Applicable for equivalent oneworld members) ✔ ✔ ✔ ✔ QR Platinum & GOLD Privilege Club members & Accompanying pax in same booking reference (Applicable for equivalent oneworld members) ✔ ✔ ✔ ✔ QR Silver Privilege Club members and Applicable for equivalent oneworld members
(Accompanying pax in booking reference not eligible for discount)✔ ✔ $* 20% discount on charges $* 20% discount on charges QR Burgundy Privilege Club members & Accompanying pax ✔ ✔ $ $ PNR’s with Infants & Accompanying pax in booking reference ✔ ✔ ✔ ✔ QR Burgundy Privilege Club members & Accompanying pax ✔ ✔ $ $ PNR’s with Infants & Accompanying pax in booking reference ✔ ✔ ✔ ✔ Regulatory Requirements with SSR / SK codes as tabled below ✔ ✔ ✔ ✔ $ - By paying applicable charges, ✔- Complimentary access Notes:
1. Group booking (RBD G) – Accompanying pax will be chargeable as per chargeable seat selection E.g. Only FFP Platinum & Gold member and oneworld equivalent will get free of charge
2. FFP & Staff tickets on Revenue RBD’s eligible for purchase of Preferred seat as per above matrix.
3. FFP Redemption tickets on (X) will be chargeable / Non chargeable as per FFP Tier eligibility
If an Exempted PNR is split and the exempted passenger is no longer a part of the split PNR then all subsequent changes to the seating will be chargeable.Seat Products – Ancillary Setups SR CODES Not Applicable RFISC 0B5 Preferred Seat Characteristics Window Middle Aisle Extra Leg Room Seats Bulk Head Seats ✓ ✓ ✓ Leg Space ✓ ✓ ✓ Emergency Exit rows ✓ ✓ ✓ Comfort seats Economy Cabin row 2 to 6(Varies according to Aircraft type) ✓ ✓ ✓ Seat Selection Specific request from the seat Map – Example ST/10A OR Generic seat request in Amadeus as per below table 1A Entry What seats are blocked? ST/YW Chargeable Window ST/YA Chargeable Aisle ST/YE Chargeable Exit ST/YC Chargeable Cot ST/YWB Chargeable Window Bulkhead ST/YAB Chargeable Aisle Bulkhead ST/YWE Chargeable Window Exit ST/YAE Chargeable Aisle Exit ST/YAC Chargeable Aisle Cot ST/YH Chargeable Handicap ST/Y Chargeable Purchase window Only Up to 72 hrs prior to flight departure. Within 72 hours of flight departures seats selection will be available for free selection. Automated Issuance Limit – (AIL):
Chargeable service codes with confirmed status are supported with AIL functionality. The objective of AIL is to notify the issuing office about the time limit of confirmation and release the unpaid services from the PNR if it is not materialised within the specific time.
Interline and codeshare flights are not part of automated Ancillary services and valid only on QR online flights / Prime flights only.
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Booking Procedures for Amadeus Function
Entry
Step 1:
Retrieve PNR and ensure the FA element (ETQR) is available.
Step 2:Display the seat map when the PNR is retrieved
SM3
The character ‘Y’ indicates a chargeable seat. However the following characteristics will take precedence: Restricted / Occupied / Blocked / UMNR / Handicap / COT / PET / Deportee / Group or Last Offered to Chargeable seat indicator in the cryptic display Example 16C – COT SEAT OR 18D – HANDICAP SEAT.
Step 3:Select the seat from the seat map
Once the seat is selected, you will see a ‘/’ chargeable indicator next to the SSR RQST. You may also see ‘#’ symbol next to the SSR RQST when chargeable seat(s) is/are selected for exemptions listed in the table under the paragraph ‘Scope’.
OPC/OPW elements are added to the PNR and linked to the chargeable services. These elements indicate the time limit when these service(s) will be cancelled if an EMD-A were not issued for them.
Step 4:You can also view the selected seat characteristics by using the following entry
RTSTR
Step 5:Pricing Entry
FXG
- This service is automatically priced
- TSM-P automatic creation: FXG entry
- Pricing result
Step 6:Update the form of payment:
TMI/FP-CASH or TMI/M1-2 or TMI/ALL as appropriate (or any other applicable form of payment) Step 7:After an EOT, proceed with the EMD issuance TTM/RT
EMD(s) is/are issued for the Chargeable ‘/’ service(s). OPC/OPW elements are deleted.**Note: Bundled seat request will be shown as chargeable for all customers, even if 1 customer is exempted. Example INF customer exempted from Preferred seat in group PNR (RBD G) Booking Procedures for Travelport (Galileo) Function
Entry
Retrieve PNR
*<Record Locator>
Price PNR
FQ
Issue ETKT
TKP
Display seat map
Smartpoint: Display Graphical seat map by clicking on the class of service in the PNR
Select seat
Smartpoint: Select seat and then click “review”
Click “submit” on the next window
EMDA Issuance
EMDI/IC<ETKT NUMBER>
For Paid Seats a separate EMD must be issued for each segment in the itinerary using the following format: EMDI/IC157XXXXXXXXXX/S1 and EMDI/IC157XXXXXXXXXX/S2 – (Example for a 2 segment itinerary). If you attempt to issue a multi segment itinerary without segment selecting then you will receive a 'Not Authorized' error.
Booking Procedures for Sabre Function
Command
Retrieve PNR
*ABCDEF
Display Seat Map
4G1*
seat request for a specific seat
4G1/17A
Display all seat data in the PNR record
*B & End Transaction with 6P, ER, IR
Display the Air Extra item
*AE
AE status changed
EMD will be issued only when *AE status changed from HN1/Requested to HD1/ Payment required
issue EMD with FOP cash
W‡EMD*AE1‡FCA‡AQR & End Transaction with 6P, ER, IR
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Sales and Payment Fulfilment:
The payment of the preferred seats services EMD will be collected by respective issuing offices. The required service EMD must be associated to the flight leg of the e-ticket. EMD –A document for Chargeable service will clearly mention the type of commercial name for Chargeable service purchased (see Step 5 on Previous tab).
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Preferred Seat Eligibility Criteria:
- Preferred Seat selection is subject to availability of seats.
- Seat selection is permitted only during /after ticket purchase.
- Customer must hold a confirmed economy or Business class ticket (QR 157 Document or any interline EMD enabled carriers document BA, AY, CZ, JL, UL, AT, A3, KE, NH, OZ, RJ, WB, MH). Self-service operating Flight (SSOF) QR operated flights and marketed by any airline and ticket issued on OAL stock plate.
- Tickets must be purchased on QR or OAL document all QR operated flights (Marketed by QR/OAL) / QR Marketed and OAL Block space
- Preferred seats must be supported with EMD –A issuance to retain confirmation, else the seats will be released within two hours of selection.
- Charges are per passenger, per segment.
- Prices are in USD and the payment in any local currency will be calculated as per the Bankers Selling Rate (BSR) on day of payment for this service.
- Preferred Seat once purchased are Non Refundable / Non-transferable.
- Seat selection may not be available for all seats due to operational & Safety reasons
- Passengers with special needs requiring specific seating accommodation should contact Qatar Airways so that they can assist with allocating an appropriate seat Free of charge.
- Bulk head Seat selection doesn’t guarantee Infant bassinet Cot.
Terms and conditions for booking an emergency exit seat.
Passengers booking an emergency exist seat must be:
- 18 years of age or older.
- Able to understand the instructions printed on the Cabin Safety Card and able to follow the Cabin Crew directions in English during an emergency evacuation.
- Physically fit and strong without any medical condition, pregnancy, or impairment related to mobility, hearing, vision or mental health.
- Travelling without infants, children, or service dogs.
Emergency seats may be re-assigned before or during the journey without any refund if the airline determines that the passenger does not meet any of the above requirements.
Changes in Reservations/Cancellation/No Show/ Re-association:
Voluntary changes permitted subject to certain restrictions. Please refer to the table under for each scenario. Once purchased product is NON Refundable. Any failure to service delivery, customers can submit a refund request directly only after flight departs by writing to us at tell-us@qatarairways.com.qa
Standard Process for Service Delivery and Change Scenarios – Voluntary and Involuntary:
The following table will outline the different scenarios associated to voluntary and involuntary changes and appropriate action that needs to be taken by the respective issuing office before flight departure in voluntary situation.
Ancillary Products Involuntary Scenarios - Handling procedures
Below guideline is applicable for all Ancillary Products impacted due to any Involuntary scenarios to proactively re-accommodate services or refund the service through any QR CTO/Contact Centers/ATO/Ground services /Customer Care Team and Travel agencies. This applies for any time of customer journey cycle in pre-departure / irregular operation / post departure of flight
IMPORTANT NOTE : - All Refund eligible scenarios EMD refund must be processed with a remark "ANC INVOL RFND" for Revenue Audit Reference
Click here to view involuntary scenarios guidelines
7.1.A. Voluntary Changes / Cancellations scenarios Changes to seats Refund Claims on Seat selection 1 Rebooking to a same seat characteristic in the same (flight / Routing) with Equivalent / Lower price value Permitted Free of Charge to same seat.
Please refer to Voluntary changes matrix
7.1.B for QR office actionNon-Refundable 2 Rebooking to a different seat characteristic in the same (flight / routing) Higher price value Permitted with additional difference in fare collection. Please refer to Voluntary changes matrix 7.1.B for QR office action Non-Refundable 3 Rebooking to a new routing (Higher/equivalent / Lower price value) Permitted with additional difference in fare collection. Please refer to Voluntary changes matrix 7.1.B for QR office action (no residual refund in case of lower price) Non-Refundable 4 Customer does not inform booking office on flight changes - No Show Non-Changeable Non-Refundable 5 Ticket re-issued / Upgraded to higher fare value / Cabin Changes permitted -Collect ADC by reissuing the EMD-A Refundable 6 Any Name correction as per RTM process resulting in ticket re-issuance Original EMD (A) document must be refunded, a new EMD with the correct name should be issued, and payment should be collected against the new EMD issuance. 7
Chargeable seat purchased and later infant name added resulted free seat selection for the travellers in the PNR
Refundable from respective issuing office.
8
Emergency Exit row seats - Cabin safety requirements
NOT met due to Age / Language / Wheelchair / Medical etc. .
Refundable from respective issuing office.
9
Pax not able to travel due to medical / death situation of self or immediate family members
Refundable by QR offices. For a Travel Agency issued documents permitted through QR offices. Relevant document (Medical / Death / Relationship Certificate) to be provided for audit reference
10
Loyalty Tier benefits Gold/ Platinum not updated in PNR at the time of seat selection resulting in chargeable seat,
Eligible for refund by respective issuing office after adding the tier benefit and seat is selected free of charge
11
Failure of ticket reissuance online the associated chargeable seat to original ticket.
Chargeable seat is eligible for refund if the associate ticket is refunded
7.1.B Voluntary seat change scenarios for Preferred seat Scenario under
7.1. BOriginal seat reserved
exampleCustomer wishes to change to another seat on the same flight or another flight with the same routing Permitted action by QR offices SK VNRF –% %Free text to be added QR offices a Standard Seat ($10) (Window/Aisle/Middle) Standard Seat ($10)
(Window / Aisle/Middle)Changes permitted, NOT APPLICABLE Preferred ($30)
(Window/Aisle/Middle)Standard Seat ($10)
(Window / Aisle/Middle)Changes permitted SK VNRF Informed
Customer EMD NON-REFPreferred ($30)
(Window/Aisle/Middle)Preferred ($30)
(Window/Aisle/Middle)Changes permitted NOT APPLICABLE Extra Leg room ($50) (Window/Aisle/Middle) Extra Leg room ($50) (Window/Aisle/Middle) Changes permitted NOT APPLICABLE Comfort + ($80)
(Window / Aisle / Middle)Comfort + ($80)
(Window / Aisle / Middle)Changes permitted NOT APPLICABLE b Extra leg room ($50)
(Window / Aisle / Middle)Comfort + ($80)
(Window / Aisle / Middle)Changes permitted- Collect ADC by reissuing the EMD-A. NOT APPLICABLE Preferred ($30)
(Window/Aisle/Middle)Extra leg room ($50) / Comfort + ($80)
(Window/Aisle/Middle)Changes permitted- Collect ADC by reissuing the EMD-A. NOT APPLICABLE Standard ($10)
(Window/Aisle/Middle)Preferred ($30) /Extra leg room ($50) / Comfort +($80)
(Window/Aisle/Middle)Changes permitted- Collect ADC by reissuing the EMD-A. NOT APPLICABLE c Extra leg room ($50) / (Window/Aisle/Middle) Preferred ($30) /
Standard ($10)
(Window / Aisle / Middle)Changes permitted – EMD-A is Nonrefundable. No Refund will be provided for the difference in value SK VNRF Informed
Customer EMD NON-REFd Preferred $30)
(Window / Aisle / Middle)Standard ($10)
(Window / Aisle / Middle)Change permitted - EMD-A is Nonrefundable. No Refund will be provided for the difference in value SK VNRF Informed
Customer EMD NON-REFe Comfort + ($80)
(Window / Aisle / Middle)Extra leg room ($50) /
Preferred ($30) /
Standard ($10)
(Window / Aisle / Middle)Changes permitted – EMD-A is Nonrefundable. No Refund will be provided for the difference in value SK VNRF Informed
Customer EMD NON-REFQR Offices action
1. All voluntary changes EMD must be on open status and respective flight segment
2. Scenarios where voluntary changes are not permitted, EMD-A issued for the seat cannot be used by the passenger - it is deemed to be forfeited
Any above permitted Voluntary changes done by QR Offices MUST add SK VNRF (wherever applicable) followed by respective free text. SK VNRF without appropriate text from RES will not respected as a voluntary changeVoluntary Reissue / Change of preferred seats service involving ADC (Additional collection) :
Passenger is holding below EMD but would now like to request for Extra leg room seats instead of comfort seats.
NOTE: Confirm EMD coupon Status open for utilization.
Step 1: Delete the old service and update PNR with new Service request
ST/30AC/S3/P1-2 (Comfort seats to Extra leg room seats)
Step 2: Price and calculate the new ADC: FXG
Step 3: Prepare TSM- P for reissue: TMI/EXCH/M3-4
Step 4: Update the relevant TSM-P Fields
Step 5: Issue the EMD: TTM/M3-4/RT
Check the status of the OLD EMD that is changed to E (EXCHANGED)
