With regards to Air India (AI) – Vistara (UK) merger we have been informed that 157 tickets shall be reissued due to re-accommodation of passengers from UK to AI flights. Impacted tickets resulting from automated re-accommodation (UK to AI) can be reissued free of charge on segments auto-updated in the PNR.

Please ensure that tickets are annotated “SKCHG AI UK MERGER” in the endorsement/restriction field. No rebooking/refund waiver applies for time changes within two hours from original.

However, automated re-accommodation resulting in misconnection or time change beyond two hours from original can be processed according to T&C specified in the Qatar Airways Schedule Change Policy.

You may notice some PNRs where passengers have been re-protected on AI code-share flights operated by IX (Air India Express).

Since QR does not have interline electronic ticketing agreement with IX, you may go ahead and use Passenger Guidelines COMM1068 (Schedule Change) for such impacted PNRs (only for PNRs where passengers have been re-protected on AI code-share flights operated by IX).