Cookie policy
1. Our cookie policy
1.1 This is the cookie policy of Qatar Airways Group Q.C.S.C., organised and existing under the applicable laws of the State of Qatar having its principal place of business at Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, State of Qatar ("Qatar Airways", "we", or "us"). By using our website, www.qatarairways.com (our “Website”) and mobile applications (including our iPhone, Android and Blackberry apps) (our “Mobile Apps”), you have accepted our use of cookies, IP addresses and our use of other methods to collect website usage data as detailed in this Policy ("Cookie Policy"). Please read this Cookie Policy together with the terms and conditions posted elsewhere on our Website and Mobile Apps, including our Privacy Notice (https://www.qatarairways.com/en/legal/privacy-policy.html) and our website terms and conditions available here (https://www.qatarairways.com/en/legal/conditions-of-carriage.html).
1.2 Subject to applicable laws, the English version of this Cookie Policy will prevail over any version of this Cookie Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Policy, this Cookie Policy statement in English will prevail.
2. What are cookies and what do they do?
Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.
3. What kind of cookies are used on the website?
We use four types of cookies which are a mixture of first party cookies, which we set ourselves, and third party cookies, which are set by our third party service providers. We use i) strictly necessary cookies ii) performance cookies iii) functionality cookies and iv) marketing cookies as detailed below:
Strictly necessary cookies are used to allow your request to access our Website and Mobile Apps, to move between pages and to receive services which you have requested. Strictly necessary cookies cannot be turned off via our Website or Mobile App preferences. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website and Mobile Apps. Without these cookies, you will be unable to access basic functions of our Website and Mobile Apps, including booking flights or checking in online.
For example, we use cookies which are strictly necessary to:
(a) keep track of your booking session to provide you flight search results and pricing information;
(b) facilitate the processing of payments when you make a booking through our Website and Mobile Apps; and
(c) balance traffic on our Website and Mobile Apps to ensure that you receive a consistent and reliable service.
Performance cookies collect anonymous information about how you use our Website and Mobile Apps and help us improve the way our Website and Mobile Apps work such as which pages you visit most often and whether or not you experience any technical errors. Performance cookies cannot be turned off via our Website or Mobile App.These cookies do not contain any information that could identify you.
For example, we use performance cookies to:
(a) identify pages viewed and browsing and purchasing behaviour to improve our Website and Mobile Apps;
(b) gain insight into how you use our Website and Mobile Apps so that we can quickly identify and fix any issues that may arise; and
(c) gather feedback on customer satisfaction through surveys on our Website and Mobile Apps.
Functionality cookies allow the website to recognise choices you make when you return to our Website and Mobile Apps such as your user name, country, language or currency or whether or not we have asked you to complete a survey and provide enhanced, more personal features.
For example, we use functionality cookies to:
(a) record your preferences when you indicate that you would like our Website and Mobile Apps to be displayed in a different language or that you would like to use a particular currency on our Website and Mobile Apps; and
(b) keep track of your Qatar Airways Privilege Club number when you have logged in.
Marketing cookies deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by our advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as other third party marketing partners and vendors. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.
The communication you may receive based on this can be informational, or commercial with messages being served in, but not limited to, search ads, display ads, banners, e-newsletters, emails, social media ads, and other electronic messaging, including on our website itself.
If you do not wish to be served with targeted advertising, you may opt out of our marketing cookie use by following the instructions below in Clause 4.
4. How can i enable or disable accepting cookies?
Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).
Disabling cookies should not prevent you from using our Website or Mobile Apps, but certain features or functions of our Website and Mobile Apps (including the ability to book flights) may not be available to you if you disable or restrict the use of cookies.
Our Strictly Necessary and Performance cookies cannot be turned off. However Functionality or Marketing cookies can be turned on or off by changing your cookie settings on our Website or Mobile Apps. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.
5. Where can I learn more about cookies?
For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org
Session / temporary - These cookies are deleted from your device after you leave the Website.
Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.
First-party cookies – These cookies are set by the web server of the visited page and share the same domain.
Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.
The table below summarizes the different types of first party cookies we use on the Website, together with their respective purpose and duration (i.e. how long each cookie will remain on your device):
| Cookie | Purpose | Type | Expiration (Duration) |
|---|---|---|---|
| Preferred_Currency | Used to remember the user's currency preference. | Strictly Necessary | Permanent |
| Language-Preferred | Used to remember the user's language preference. | Strictly Necessary | Permanent |
| qr-search-flights-session | Used to remember the user's previous or recent flight search. | Strictly Necessary | Permanent |
| accepted_functional | Used to remember the user's information during a flight search. | Strictly Necessary | Permanent |
| accepted_marketing | Used for tracking campaigns performance for marketing purposes. | Strictly Necessary | Permanent |
| country | Used to remember the user's country preference. | Strictly Necessary | Permanent |
| country_geo | Used to identify the user's location. | Strictly Necessary | Permanent |
| QRCOMSITE | A technical cookie used to control use of QR's infrastructure. | Strictly Necessary | Permanent |
| Qralertcookie | Used to record user's preference on viewing the travel alert. | Strictly Necessary | Permanent |
| QRTOKEN | Used as a technical cookie for authorization of Privilege Club members. | Strictly Necessary | Permanent |
| login-token | Used as a technical cookie for accessing the Privilege Club pages. | Strictly Necessary | Permanent |
| fromIata | Used to remember the user's departure airport preference. | Strictly Necessary | Permanent |
| History | Used to remember the user's destination airport preference. | Strictly Necessary | Permanent |
| campaigntracking | Used to track the campaigns for Google Tag Manager and Adobe Analytics. | Performance | Permanent |
| mbox | Used to enable testing optimisation and personalisation to improve our user experience. | Performance | Permanent |
AMCVS_29BE15F354E747 F10A4C98A4%40AdobeOrg |
Used to enable testing optimisation and personalisation to improve our user experience. | Performance |
Permanent |
AMCV_29BE15F354E747F1 0A4C98A4%40AdobeOrg |
Used to enable testing optimisation and personalisation to improve our user experience. | Performance |
Permanent |
| __utma | Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from. | Performance | Permanent |
| __utmb | Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from. | Performance | Permanent |
| __utmc | Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from. | Performance | Permanent |
| __utmt | Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from. | Performance | Permanent |
| __utmz | Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from. | Performance | Permanent |
| _fbp | Used to understand how visitors use qatarairways.com and to deliver personalised advertisements on Facebook. | Marketing | Permanent |
| _gcl_au | Used by Google Analytics to collect information about how visitors use qatarairways.com. | Marketing | Permanent |
| _uetsid | Used to understand how visitors use qatarairways.com and to deliver personalised advertisements on Bing. | Marketing | Permanent |
| _uetvid | Used by Bing to display relevant advertisements. | Marketing | Permanent |
| aeCid | Used by Adobe Analytics to track the performance of campaigns. | Functional | Permanent |
| cookie_visited | Used to determine whether to cookies banner should be displayed to a user. | Functional | Permanent |
| id_adcloud | Used by Adobe Adcloud to track the performance of digital marketing campaigns. | Marketing | Permanent |
| mbox | Used to display personalised content to the user. | Marketing | Permanent |
| ref | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. | Performance | Permanent |
| s_cc | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. |
Performance | Permanent |
| s_dl | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. |
Performance | Permanent |
| s_nr | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. |
Performance | Permanent |
| s_ppv | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. |
Performance | Permanent |
| s_schan | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. |
Performance | Permanent |
| s_stc | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. |
Performance | Permanent |
| s_tp | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. | Performance | Permanent |
| s_vi | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. | Performance | Permanent |
| JSESSIONID | Technical cookie used to maintain the browser session. | Strictly Necessary | Permanent |
| appStoreCookie | Technical cookie used to suppress the app download banner. | Strictly Necessary | Permanent |
| ref | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. | Performance | Permanent |
| s_sq | Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant advertisements. | Performance | Permanent |
| CustomerSummary | Used to remember the Privilege Club Member profile information. | Strictly Necessary | Strictly Necessary |
| flightBookings | Used to remember the Privilege Club Member profile information. | Strictly Necessary | Permanent |
| basicInfo | Used to remember the Privilege Club Member profile information. | Strictly Necessary | Permanent |
| otherInfo | Used to remember the Privilege Club Member profile information. | Strictly Necessary | Permanent |
| QMILESSITE | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
| _abck | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
| _ae_dst | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
| ak_bmsc | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
bid_QtRKHYqnbZkUG1beHZ Cp1CtN0hfm1y1k |
A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
bid_VFdGeWExSmxaR1I1U1 hOQlRHVm5aVzVr |
A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
| bm_sv | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
| bm_sz | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
| check | A technical cookie used to control the use of QR’s infrastructure. | Strictly Necessary | Permanent |
6. Amendment of this cookie policy
We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.
7. Questions and complaints
Should you have any questions about this Cookie Policy, please contact us at:
Qatar Airways Group
Qatar Airways Tower
PO Box 22550
Doha, State of Qatar
For additional information about cookies, please visit:
www.allaboutcookies.org
www.youronlinechoices.eu
www.international-chamber.co.uk/our-expertise/digitaleconomy
Last updated: October 2020